Erica Sandifer Nichols
Summary
Enthusiastic customer service and hospitality industry professional with knowledge of residential properties and a keen desire to learn more. Excellent interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Concierge
Sun Concierge and Staffing
Washington
01.2015 - Current
- Delivered exceptional customer service to residents and vendors, enhancing community satisfaction.
- Reserve, schedule and facilitate use of amenities.
- Manage building access and provide minimal security.
- Recorded events and incidents to maintain accurate building records and facilitate timely responses.
- Enforce rules and regulations.
- Conducted regular building walkthroughs, identifying and reporting maintenance issues and security concerns to ensure resident safety.
- Provide general information to residents, visitors and vendors.
Education
06-2026
Skills
- Customer service
- Fluent in American Sign Language
Timeline
Concierge
Sun Concierge and Staffing
01.2015 - Current