Erica Simons
San Jose,CA
Summary
Compassionate and organized dental front office receptionist with a strong background in patient scheduling, financial transactions, and insurance verification. Known for accuracy and attention to detail, ready to enhance patient care and office operations.
Overview
16
16
years of professional experience
Work History
Dental Front Office Receptionist
Leon Davis Jr.
Cupertino, California
03.2022 - Current
- Managed patient scheduling and appointment reminders for optimal office flow.
- Processed patient payments and handled financial transactions accurately.
- Greeted and welcomed patients in a friendly and professional manner.
- Verified patient insurance information to ensure accuracy of records.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
Dental Front Office Receptionist
Hughes Dental Group
Cupertino, California
02.2021 - 02.2022
- Managed patient scheduling and appointment reminders for optimal office flow.
- Implemented front desk protocols to improve patient check-in procedures.
- Greeted and welcomed patients in a friendly and professional manner.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
Dental Front Office Receptionist
Perfect Dental
Cupertino, California
08.2015 - 12.2017
- Managed patient scheduling and appointment reminders for optimal office flow.
- Maintained patient records and ensured compliance with privacy regulations.
- Processed patient payments and handled financial transactions accurately.
- Greeted and welcomed patients in a friendly and professional manner.
- Answered phone calls and scheduled appointments.
Shift Leader
Carl's Jr
San Jose, California
06.2010 - 03.2018
- Customer service
- Resolved customer complaints promptly
- Managed inventory levels and ordered supplies to maintain operational readiness.
- Operated cash register and processed customer transactions efficiently.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Medical Administrative Assistant
Everest College
San Jose, CA10-2013
Skills
- Patient scheduling
- Patient record management
- Dental office operations
- Insurance verification
- Assisting hygienist with documentation
- Basic treatment planning
- Customer service
Timeline
Dental Front Office Receptionist
Leon Davis Jr.
03.2022 - Current
Dental Front Office Receptionist
Hughes Dental Group
02.2021 - 02.2022
Dental Front Office Receptionist
Perfect Dental
08.2015 - 12.2017
Shift Leader
Carl's Jr
06.2010 - 03.2018
Medical Administrative Assistant
Everest College