Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Erica Swanson

Chugiak,AK

Summary

Dynamic Inside Sales Representative with a proven track record at DNOW LP, excelling in building customer relationships and ensuring timely order fulfillment. Skilled in creative problem solving and attention to detail, I consistently enhance client satisfaction and drive sales growth through effective communication and strategic business planning.

Overview

12
12
years of professional experience

Work History

Inside Sales Representative

DNOW LP
Anchorage , AK
04.2023 - Current
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Verified invoice data against purchase orders and receipts for discrepancies.
  • Managed ordering process including placing orders from vendors, tracking deliveries.
  • Following up with Purchase Orders from start to finish, ensuring the customer receives the materials on time.

Shift Leader

Walgreens
Eagle River, AK
10.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Regulated pricing, inventory count and supply during shift hours.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Representative

Webco Alaska Inc
Anchorage, AK
09.2014 - 04.2023
  • Met with existing customers and prospects to discuss business needs, and recommend optimal solutions.
  • Managed inventory levels and ensured product availability for customer needs.
  • Develop and deliver engaging sales presentations to convey product sales with the accounts I managed weekly.
  • Trained and mentored new Sales Representatives.
  • Evaluated inventory and delivery needs, and optimized strategies to meet customer demands and needs.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

PCA

Hearts And Hands Of Care
Anchorage, AK
06.2016 - 03.2023
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and assisted residents through individual service plans.

Customer Service Associate

JOANN Fabrics And Crafts
Anchorage, AK
08.2013 - 05.2016
  • Conducted research, gathered information from multiple sources and presented results.
  • Carried out day-day-day duties accurately and efficiently.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

High School Diploma -

Raven Correspondence School
Anchorage, AK
05.2013

Skills

  • Daily workflows
  • Creative problem solving
  • Business planning
  • Product knowledge
  • Attention to detail
  • Building customer relationships and loyalty
  • Cheerful and energetic

References

Carol Seibert  Prior President 

907-227-7651 

Diana Clouser Prior Account Manager 

907-764-1090

Alicia Reeves Prior Store Manager

907-203-8861

References

References available upon request.

Timeline

Inside Sales Representative

DNOW LP
04.2023 - Current

Shift Leader

Walgreens
10.2020 - Current

PCA

Hearts And Hands Of Care
06.2016 - 03.2023

Sales Representative

Webco Alaska Inc
09.2014 - 04.2023

Customer Service Associate

JOANN Fabrics And Crafts
08.2013 - 05.2016

High School Diploma -

Raven Correspondence School

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