Erica Thompson
Monroe,LA
Summary
Hi , I am a results-driven store manager with 6 years of management experience. I've Managed in fast-paced retail environments, specializing in sales growth and team leadership with proven track record of implementing effective strategies that enhance customer satisfaction and drive profitability. I am skilled in training and supervising teams, managing store operations, and developing customer loyalty programs that boost repeat business. I am committed to maximizing operational efficiency and fostering a positive team culture.
Overview
4
4
years of professional experience
Work History
Store Manager
Claire's
Monroe, LA
05.2023 - 05.2025
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Managed a team of 8 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Managed daily store operations, ensuring compliance with company policies and quality standards.
- Trained and mentored staff to enhance product knowledge and customer service skills.
Assistant Manager
Rack Room Shoes/Off Broadway Shoe Warehouse
Monroe, LA
03.2023 - 05.2023
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Collaborated with the management team to develop and implement operational policies and procedures
- Implemented customer loyalty programs resulting in a 3% increase in repeat business
- Analyzed sales data to identify trends, driving informed decision-making for merchandise placement.
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
Assistant Manager
HIBBITT SPORTS
Winnsboro, LA
03.2022 - 03.2023
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 8 employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Assistant Manager
SHOE SHOW INC
Winnsboro, LA
04.2021 - 03.2022
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High school diploma -
Franklin Parish High School
Winnsboro, LA05-2015
Skills
- Problem-solving
- Store operations
- Training and mentoring
- Inventory management
- Store merchandising
- Recruitment and hiring
- Leadership development
- Payroll management
- Excel/Windows
- Personnel development
- Marketing and promotions
- Culture development
Timeline
Store Manager
Claire's
05.2023 - 05.2025
Assistant Manager
Rack Room Shoes/Off Broadway Shoe Warehouse
03.2023 - 05.2023
Assistant Manager
HIBBITT SPORTS
03.2022 - 03.2023
Assistant Manager
SHOE SHOW INC
04.2021 - 03.2022
High school diploma -
Franklin Parish High School