ERICA TRANCHINA
San Jose,CA
Summary
Dynamic and results-driven professional with extensive experience in hospitality, including a successful tenure at Augustine Restaurant. Proven track record in exceptional customer service and advanced mixology, achieving high sales volume and outstanding guest satisfaction. Skilled in leadership and operational management, consistently delivering excellence in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Bartender
Augustine Restaurant
San Jose, CA
02.2025 - Current
- Member of the opening bar team.
- Responsible for serving bar guests and making drinks to standards set forth by the ownership.
- Excellent customer service reviews, high sales volume, with excellent tip percentage.
Bartender/Server
Dry Creek Grill
San Jose, CA
12.2023 - 05.2025
- Responsible for serving bar guests and making drinks to standards set forth by the ownership.
- Excellent customer service reviews, high sales volume with excellent tip percentage.
- Also responsible for the monthly inventory and ordering of all bar/liquor items.
Director, Facilities
Zume, Inc.
South San Francisco, CA
07.2018 - 06.2022
- Opened nine facilities across the US; managed office and growth strategy and established plans.
- Managed facility acquisition and spearheaded staffing strategy.
- Built relationships with real estate brokers, design firms, food suppliers, and office supply partners.
- Created budget and forecast for facility setup; recruited, trained, and mentored team and managed 12 staff.
General Manager
Coconut's Fish Café
Cupertino, CA
02.2017 - 01.2018
- Led hiring, training, and coaching of opening staff and coordinated vendor selection and setup.
- Managed restaurant operations including inventory management, cost analysis, invoicing, and accounting.
Facilities Supervisor
FireEye, Inc.
Milpitas, CA
05.2015 - 09.2016
- Managed and scheduled HQ Front Desk team of eight Receptionists; directed Facilities Coordinators.
- Oversaw budget and event planning, large-scale projects, and company-wide initiatives.
- Supervised facility maintenance and repair activities for FireEye's office locations.
- Coordinated vendor services for security, cleaning, and landscaping needs.
Director of Catering
Opa Signature Foods/Opa! Authentic Greek
San Jose, CA
05.2011 - 05.2015
- Responsible for all management and administrative duties for Opa Signature Foods Catering, including ordering, inventory, payroll, recipe and menu development, and daily operational management.
Store Manager
Starbucks
San Jose, CA
04.2010 - 09.2010
- Performed daily managerial duties: opening and closing store, running shifts, safe balancing, scheduling, food quality control, and service quality control.
Guest Services Manager
Paul Martin's American Bistro
Roseville, CA
08.2007 - 11.2009
- Pre-openings, oversaw creation and execution of all FOH training materials, complete setup of bar operations, vendor sourcing, licensing, interviewing, and hiring all staff.
- Post Opening is responsible for all bar operations, including ordering, inventory, bar costs, analysis, wine list development and maintenance, scheduling, bar training, and cocktail recipe development.
- Daily managerial duties: opening and closing restaurants, running shifts, safe balancing, scheduling, special event planning, food quality control, service quality control, and assisting elsewhere as needed.
Bar Manager/Lead Bartender
Center Court with C Webb
09.2006 - 08.2007
- Trained and supervised staff in mixology and customer service standards.
- Managed daily bar operations and ensured smooth service flow.
- Maintained inventory levels and ordered supplies as needed.
- Developed seasonal drink menus to enhance customer experience.
Corporate Trainer
E&O Trading Company
San Jose, CA
09.1999 - 09.2005
- Member of the National Training Team: Responsible for creating, maintaining, and supervising the Front of House (FOH) Corporate Training program.
- Responsible for all bar operations in the San José store.
- Corporate Trainer during the initial opening of stores in Larkspur, CA, Honolulu, HI, and Lahaina, HI including initial setup of bar operations and overseeing training materials and execution of FOH training.
Education
Bachelor of Arts - Humanities & Religious Studies
CSU Sacramento
Sacramento, CA05-2006
Skills
- Food Handler's Certificate
- LEAD Certified by ABC
- Exceptional Customer Service
- Experienced Leadership
- Advanced Mixology
- Clean and Efficient
- High sales volume
Languages
French
Limited
Spanish
Elementary
Timeline
Bartender
Augustine Restaurant
02.2025 - Current
Bartender/Server
Dry Creek Grill
12.2023 - 05.2025
Director, Facilities
Zume, Inc.
07.2018 - 06.2022
General Manager
Coconut's Fish Café
02.2017 - 01.2018
Facilities Supervisor
FireEye, Inc.
05.2015 - 09.2016
Director of Catering
Opa Signature Foods/Opa! Authentic Greek
05.2011 - 05.2015
Store Manager
Starbucks
04.2010 - 09.2010
Guest Services Manager
Paul Martin's American Bistro
08.2007 - 11.2009
Bar Manager/Lead Bartender
Center Court with C Webb
09.2006 - 08.2007
Corporate Trainer
E&O Trading Company
09.1999 - 09.2005
Bachelor of Arts - Humanities & Religious Studies
CSU Sacramento
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