Erica Turner
Summary
Proven Bartender with a track record of enhancing guest experiences at American Express Lounge (Sodexo), showcasing expertise in liquor, beer, and wine knowledge alongside exceptional customer service skills. Excelled in fast-paced environments, effectively multitasking to manage multiple drink orders and resolve issues swiftly, ensuring customer satisfaction and safety compliance. Demonstrates a strong work ethic and effective communication, contributing to significant improvements in service delivery and team training.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
American Express Lounge (sodexo)
2024.02 - Current
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bartender
Pappadeaux
2021.02 - 2023.04
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Bartender/Restaurant Server
Cafe Intermezzo
2017.04 - 2020.03
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Morrow High School
Morrow, GA05.2008
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Guest Engagement
- Strong Work Ethic
- Food safety understanding
- Wine service
Certification
- ServSafe Alcohol - National Restaurant Association.
- ServSafe Food Handler
Timeline
Bartender
American Express Lounge (sodexo)
2024.02 - Current
Bartender
Pappadeaux
2021.02 - 2023.04
Bartender/Restaurant Server
Cafe Intermezzo
2017.04 - 2020.03
High School Diploma -
Morrow High School
- ServSafe Alcohol - National Restaurant Association.
- ServSafe Food Handler
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