Erica Wilson
Cordele,GA
Summary
Dynamic and results-driven Cashier Manager with extensive experience at Wendy's Restaurant, excelling in cash handling and customer service. Proven track record of enhancing team performance and customer satisfaction through effective training and issue resolution. Committed to maintaining high standards of professionalism and operational efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Cashier
Burger King
07.2025 - 10.2025
- Processed customer transactions efficiently using POS system.
- Maintained cleanliness and organization of dining area and workstations.
- Assisted customers with menu selections and special requests.
- Handled cash drawer, ensuring accurate counting and reconciliation.
Cashier & Team Leader
Burger King
03.2023 - 05.2025
- Operated cash register, handling transactions accurately and efficiently.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of dining area and workstations.
- Processed payments using POS system, ensuring secure transactions.
- Trained new staff on cash handling procedures and customer service standards.
- Collaborated with team members to meet service goals during peak hours.
Cashier Manager
Checker's Restaurant
08.2019 - 06.2023
- Supervised daily operations and ensured compliance with cash handling procedures.
- Trained and mentored new cashiers, enhancing team performance and customer service quality.
- Implemented inventory management practices to maintain optimal stock levels and minimize discrepancies.
- Developed scheduling strategies to optimize staff coverage during peak hours, improving service efficiency.
- Maintained accurate financial records, ensuring accountability and transparency in cash transactions.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Sales Associate
Family Dollar
09.2017 - 02.2018
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted in managing inventory levels, ensuring product availability and minimizing stock discrepancies.
- Collaborated with team members to execute promotional campaigns effectively, boosting sales performance.
- Trained new staff on sales techniques and customer engagement strategies to improve team efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier Manager
Wendy's Restaurant
07.2015 - 08.2017
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Analyzed sales data to identify trends and make informed decisions on promotions and staffing needs.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
Education
High School Diploma -
Westside High School
Macon, GA06.2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash handling and management
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash management
- Payment processing
- Refunds and exchanges
- Issue resolution
- Written and verbal communication
Timeline
Cashier
Burger King
07.2025 - 10.2025
Cashier & Team Leader
Burger King
03.2023 - 05.2025
Cashier Manager
Checker's Restaurant
08.2019 - 06.2023
Sales Associate
Family Dollar
09.2017 - 02.2018
Cashier Manager
Wendy's Restaurant
07.2015 - 08.2017
High School Diploma -
Westside High School