Erica Zetocha
Mandan,ND
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Sales Associate
Plato's Closet
Rapid City, SD
10.2024 - 01.2025
- Assisted customers with product selections, enhancing overall shopping experience.
- Processed sales transactions accurately, maintaining cash register integrity.
- Organized merchandise displays to optimize store layout and increase visual appeal.
- Trained new team members on sales techniques and customer service standards.
- Engaged in regular inventory management, ensuring stock levels met demand.
- Resolved customer inquiries and complaints effectively, fostering satisfaction and loyalty.
- Collaborated with team to achieve store goals, enhancing overall performance metrics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Bridges Bar and Grill
Valley City, ND
01.2024 - 04.2024
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks and maintaining attention to detail during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to menu specifications.
- Trained new servers on standard operating procedures and best practices for customer engagement.
- Handled cash transactions accurately, processing payments and managing tips in compliance with company policies.
- Resolved customer complaints promptly, enhancing guest satisfaction through effective communication and problem-solving skills.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Lead DSP
Open Door Center
Valley City, ND
07.2023 - 01.2024
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Developed and implemented individualized support plans to enhance client well-being.
- Collaborated with interdisciplinary teams to coordinate care and resources for clients.
- Trained new staff on procedures and best practices for client support and safety.
- Monitored client progress, documenting changes in behavior and reporting to supervisors.
- Facilitated recreational activities that fostered social interaction and skill development.
- Advocated for clients' needs, ensuring access to community resources and services.
- Conducted regular assessments of client environments to ensure safety and comfort levels.
Teacher Assistant
TLC Childcare Center
Valley City, ND
04.2023 - 07.2023
- Developed and implemented age-appropriate lesson plans to enhance cognitive and social skills.
- Fostered a safe and nurturing environment, promoting emotional development among toddlers.
- Collaborated with parents to track progress and address developmental concerns regularly.
- Observed and documented individual student progress, adapting strategies for diverse learning needs.
- Managed classroom activities effectively, ensuring engagement while adhering to curriculum standards.
- Facilitated creative play experiences that stimulated imagination and problem-solving skills.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
Infant Room Teacher
Just Kidding Preschool and Childcare
Valley City, ND
07.2022 - 12.2022
- Developed individualized lesson plans to support cognitive and emotional growth in infants.
- Implemented effective classroom management techniques fostering a nurturing environment.
- Collaborated with parents to communicate developmental milestones and address concerns.
- Organized engaging activities that promote sensory exploration and motor skills development.
- Maintained a safe, clean, and stimulating classroom environment for optimal learning experiences.
- Conducted regular assessments to monitor progress and tailor instruction accordingly.
- Trained new staff on infant care protocols and educational practices to ensure consistency.
- Enhanced curriculum by integrating play-based learning strategies aligned with developmental standards.
DSP (Direct Support Professional)
Support Systems
Bismarck, ND
11.2021 - 05.2022
- Monitoring residents to ensure safety
- Providing positive behavior supports
- Providing guidance and mentoring
- Assisting with medical and therapy appointments
- Assisting with daily personal cares (bathing, dressing, toileting, eating)
- Homemaker services (cooking, cleaning, and shopping)
- Encouraging residents to take an active role in household tasks
- Providing support during times of increased stress
- Assisting with leisurely and community activities
- Helping residents achieve their needs, wants, and goals
DSP (Direct Support Professional)
Community Options
Bismarck, ND
09.2021 - 11.2021
- Monitoring residents to ensure safety
- Providing positive behavior supports
- Providing guidance and mentoring
- Assisting with medical and therapy appointments
- Assisting with daily personal cares (bathing, dressing, toileting, eating)
- Homemaker services (cooking, cleaning, and shopping)
- Encouraging residents to take an active role in household tasks
- Providing support during times of increased stress
- Assisting with leisurely and community activities
- Helping residents achieve their needs, wants, and goals
Server
Applebee's
Bismarck, ND
07.2020 - 04.2021
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times.
- Trained new staff on restaurant procedures and best practices.
- Collaborated with kitchen team to ensure timely meal preparation and delivery.
- Maintained cleanliness of dining area, adhering to health standards.
- Handled cash transactions accurately, balancing registers at shift end.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Assisted in inventory management, tracking stock levels for timely replenishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Starbucks Barista
Starbucks
Bismarck, ND
09.2019 - 11.2019
- Crafted high-quality beverages while adhering to Starbucks standards for taste and presentation.
- Trained new baristas on equipment operation, drink preparation, and customer service protocols.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations.
- Provided exceptional customer service by engaging with customers and addressing their needs promptly.
- Managed inventory levels to ensure availability of ingredients for daily operations and peak hours.
- Assisted in implementing new beverage recipes, contributing to seasonal menu offerings and promotions.
- Oversaw daily cash register operations, ensuring accurate transactions and reconciliations at shift end.
- Collaborated with team members to enhance workflow efficiency during busy periods, improving overall service speed.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of General Studies -
Valley City State University
Valley City, ND04-2027
Bachelor of General Studies -
Bismarck State College
Bismarck, ND05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Conflict resolution
Timeline
Sales Associate
Plato's Closet
10.2024 - 01.2025
Server
Bridges Bar and Grill
01.2024 - 04.2024
Lead DSP
Open Door Center
07.2023 - 01.2024
Teacher Assistant
TLC Childcare Center
04.2023 - 07.2023
Infant Room Teacher
Just Kidding Preschool and Childcare
07.2022 - 12.2022
DSP (Direct Support Professional)
Support Systems
11.2021 - 05.2022
DSP (Direct Support Professional)
Community Options
09.2021 - 11.2021
Server
Applebee's
07.2020 - 04.2021
Starbucks Barista
Starbucks
09.2019 - 11.2019
Bachelor of General Studies -
Valley City State University
Bachelor of General Studies -
Bismarck State College