Rosa Ordaz
Bakersfield,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
IHOP
Bakersfield, CA
02.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
Server
El Rinconcito
Bakersfield, CA
12.2022 - 02.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
Server
Flame and Fire Brazilian Steakhouse
Bakersfield, CA
01.2021 - 12.2022
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
Bartender
Bowlero Lanes
Bakersfield, CA
12.2019 - 01.2021
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed accurate bar tabs and processed cash and credit card transactions.
Teacher's Assistant
Lake Dillon Preschool
Bakersfield, CA
08.2016 - 12.2018
- Supported the learning of students with diverse needs through personal guidance and mentorship.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
Server
Tequila
Bakersfield, CA
01.2015 - 08.2016
- Assist guests upon arrival by providing them with menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
High School Diploma -
Warren Early College High School
Warrenton, NC06-2016
Certification - Beauty
Milan Institute - Bakersfield
Bakersfield, CASkills
- Food Delivery
- Food Running
- Beverage Preparation
- Food inspection
- Table Bussing
- Safe Food Handling
- Guest Engagement
- Sales expertise
- Strong Work Ethic
- Menu knowledge
- Suggestive Selling
- Cash Handling
- Point of Sale (POS) system operations
- Positive and professional
- Exceptional customer service
- Effective customer upselling
- POS operation
- Order Accuracy
Certification
- Food Handlers Card
- CPR
References
References available upon request.
Timeline
Server
IHOP
02.2023 - Current
Server
El Rinconcito
12.2022 - 02.2023
Server
Flame and Fire Brazilian Steakhouse
01.2021 - 12.2022
Bartender
Bowlero Lanes
12.2019 - 01.2021
Teacher's Assistant
Lake Dillon Preschool
08.2016 - 12.2018
Server
Tequila
01.2015 - 08.2016
High School Diploma -
Warren Early College High School
Certification - Beauty
Milan Institute - Bakersfield
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