Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Jensen

Goodyear,AZ

Summary

Resourceful adaptable and driven leader with strong work ethic adept at enhancing production through exceptional internal and external customer service skills with strengths in communication, collaboration , commitment to providing efficient and high-quality support in a methodical and organized manner. Proactive and hardworking team player with a focused and rigorous approach, understanding the operation from both a associate and customer perspective. Ability to process the necessary skills as a dynamic-thinker while maintaining optimal standards as it pertains to safety and productivity.

Overview

2
2
years of professional experience

Work History

Process Guide

Amazon
05.2023 - Current
  • Ensure the day to day running of Outbound Pack and Sort Departments including safety, priority shipment processing, staffing and overall supervision of associates, as well as assisting the Area Manager to fulfill production goals during both peak and non-peak periods.
  • Ensure that Standard Work Sequence for processing units is consistently followed, as well as coach associates as needed and develop associates in indirect roles such as Water Spiders.
  • Ensure a successful department performance, through tracking, reporting and feedback of associates performance to provide a high level quality control, eliminating downtime to maximize production by proactively building and managing key working relationships.
  • Utilize active listening and communication skills to address associates concerns and escalate issues to leadership when needed to diminish process lags.
  • Supervise and motivate team work to maximize the department performance by developing the best protocols and practices following Standard Work.
  • Organize, schedule and assign production work across team member for task balance.
  • Keep assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents, as well as adhere closely to safety procedures in daily operations and report hazards or accidents to management.

Tier I, Fulfillment Associate.

Amazon
09.2021 - 02.2023


  • As a Sorter, induct items onto conveyor system to be sorted by ibots via totes to the their destination.
  • Communicate product and equipment failure to leadership and reliable departments.
  • Process and fulfill orders quickly and accurately in order to meet and exceed daily, weekly and monthly production goals and rates set by company.

Education

Amazon Productivity Course Work -

Amazon
GYR2/GYR3

Skills

    • Customer service
    • Technical Troubleshooting
    • People skills
    • Multitasking
    • Reliable and trustworthy
    • Coordination
    • Working collaboratively
    • Team management
      • Team building
      • Active listening
      • Organizational skills
      • Decision-making
      • Conflict resolution
      • Training & Development
      • Critical thinking

Timeline

Process Guide

Amazon
05.2023 - Current

Tier I, Fulfillment Associate.

Amazon
09.2021 - 02.2023

Amazon Productivity Course Work -

Amazon
Erica Jensen