Erich Porter
Clemson,SC
Summary
- Loyal and dedicated professional with history of meeting company goals utilizing consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges.
- Open-minded and enthusiastic team player, eager to contribute to team success through hard work and attention to detail.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Lowe's
Easley, SC
02.2014 - 01.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Department Sales Manager
Lowe's
Clearwater, FL
03.2010 - 02.2014
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Held one-on-one meetings with sales floor associates to identify selling hurdles and offered insight into best remedy.
Sub-Contractor
Self-employed
Greenville, SC
03.2002 - 03.2010
- Hired and oversaw subcontractors to meet project needs.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
Education
High School Diploma -
Easley High School
Easley, SC06.1999
Skills
- Performance Assessment
- Mathematical Calculation and Reasoning
- Problem Anticipation and Resolution
- Decision Making
- Records Organization and Management
- Team Leadership
- Recruitment and Hiring
- Supplier Monitoring
- Program Optimization
- Business Leadership
- Focus and Follow-Through
- Quality Assurance
Timeline
Assistant Store Manager
Lowe's
02.2014 - 01.2022
Department Sales Manager
Lowe's
03.2010 - 02.2014
Sub-Contractor
Self-employed
03.2002 - 03.2010
High School Diploma -
Easley High School
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