Krysxena Cossio
El Paso,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Dedicated to building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
08.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed payroll and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained and coached sales associates on product knowledge, brand standards and selling techniques
- Resolved customer service issues promptly
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Supervisor
Bath & Body Works
09.2022 - 08.2023
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Engaged associates in daily operations through open communication and upbeat team meetings.
Key Holder
Bath & Body Works
04.2021 - 09.2022
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
TAP Key Holder
Bath and Body Works, Limited Brands
09.2020 - 01.2021
- Completed store opening and closing procedures.
- Developed and executed promotional displays, driving seasonal sales growth.
- Coordinated visual merchandising initiatives to enhance product presentation.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed inventory levels, implementing effective stock replenishment strategies.
Sales Associate
Bath and Body Works, Limited Brands
05.2017 - 09.2020
- Provided exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in visual merchandising efforts, ensuring displays aligned with corporate standards and seasonal promotions.
- Managed inventory levels, conducting regular stock checks to maintain product availability and minimize discrepancies.
- Trained new associates on sales techniques and product knowledge, promoting a collaborative team environment.
Education
Bachelor of Science - Biological Sciences
The University of Texas At El Paso
El Paso, TXSkills
- Business Leadership
- Decision Making
- Recruitment and Hiring
- Goal Setting
- Performance Assessment
- Sales Tracking
- Staff Scheduling
- Training Management
- Employee Motivation
- Customer Service Management
- Policy Development and Enforcement
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Assistant Store Manager
Bath & Body Works
08.2023 - Current
Supervisor
Bath & Body Works
09.2022 - 08.2023
Key Holder
Bath & Body Works
04.2021 - 09.2022
TAP Key Holder
Bath and Body Works, Limited Brands
09.2020 - 01.2021
Sales Associate
Bath and Body Works, Limited Brands
05.2017 - 09.2020
Bachelor of Science - Biological Sciences
The University of Texas At El Paso