Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Cambrelen-Morales

Orlando,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Admissions Representative

Full Sail University
07.2023 - Current
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Scheduled 90 appointments to meet with students face-to-face and discuss education plans.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.

Team Leader

INSA
10.2022 - 07.2023
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Led by example through consistently maintaining excellent performance standards.

Director of Operations

BehatiLife
12.2017 - 10.2022
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Improved training to reduce knowledge gaps and enhance performance.
  • Assessed reports and adjusted workflows to realign with targets.
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
  • Monitored business operations, swiftly resolved issues and kept projects on schedule to optimize success.
  • Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.

Radio Frequency Technician

United States Air Force, USAF
10.2015 - 11.2017
  • Replaced antennas and installed new dishes.
  • Performed coaxial, fiber, lines and hybrid cable installations and lead work on top of tower.
  • Managed maintenance and repairs for assigned towers.
  • Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.
  • Prepared, ran, terminated and tested coax and network equipment to bring systems up to optimal performance levels.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education

Bachelor of Science - Digital Marketing

Full Sail University
Winter Park, FL
09.2025

Associate of Arts - Radio Frequency Technology

Community College of The Air Force
Montgomery, AL
11.2015

Skills

  • Operations Oversight
  • Leadership Training
  • Department Oversight
  • Assignment Delegation
  • Critical Decision Making
  • Goal Setting
  • Administrative Management
  • Quality Assurance
  • Spanish Fluency
  • Computer Skills

Languages

Spanish
Native or Bilingual

Timeline

Admissions Representative

Full Sail University
07.2023 - Current

Team Leader

INSA
10.2022 - 07.2023

Director of Operations

BehatiLife
12.2017 - 10.2022

Radio Frequency Technician

United States Air Force, USAF
10.2015 - 11.2017

Bachelor of Science - Digital Marketing

Full Sail University

Associate of Arts - Radio Frequency Technology

Community College of The Air Force

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Erick Cambrelen-Morales