Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Castelan

Erick Castelan

Denver,CO

Summary

Detail-oriented student skilled in technical applications and software, adept at managing challenging projects. Exceptional customer service abilities ensure consistent prioritization of client needs, enhancing overall satisfaction. Known for effective time management and strong interpersonal communication, fostering positive team dynamics and successful outcomes. Aiming to apply academic expertise in a dynamic environment to drive impactful results.

Overview

2
2
years of professional experience

Work History

Patient Access Coordinator

Denver Health Medical Center
Denver, CO
12.2023 - 01.2025
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Prepared daily reports on registration activities, highlighting areas for improvement.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Universal Banker

ANB Bank
Denver, CO
12.2022 - 09.2023
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Met with new clients and completed pre-qualification procedures.
  • Identified transaction errors when debits and credits did not balance.
  • Advised customers on bank products, services and financial planning options.
  • Verified customer identity using government-issued identification documents.

Education

Marketing - Digital Marketing

Colorado State University
Fort Collins, CO
07-2026

Skills

  • Customer service
  • Sales presentations
  • Follow-up communications
  • Active listening
  • Decision-making
  • Multitasking and organization
  • Job scheduling
  • Sales management
  • Negotiation
  • Data management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Patient Access Coordinator

Denver Health Medical Center
12.2023 - 01.2025

Universal Banker

ANB Bank
12.2022 - 09.2023

Marketing - Digital Marketing

Colorado State University

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Erick Castelan