Erick Chavez
Orange,CA
Summary
Results-driven professional with extensive leadership and sales experience at T-Mobile, now aiming to leverage proven expertise in customer engagement, strategic sales execution, and operational excellence in the role of Account Executive. Equipped with a Business Administration degree from California State University, Fullerton, I am eager to drive growth, build lasting client relationships, and contribute to the expansion of business account partnerships within the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
T-Mobile
Anaheim
12.2016 - Current
- Spearheaded high-performance initiatives in a fast-paced, high-volume retail environment, consistently surpassing financial targets, and optimizing key performance indicators (KPIs).
- Developed deep customer relationships through personalized engagement strategies, driving loyalty, and enhancing customer satisfaction ratings.
- Recognized for exceptional performance, consistently maintaining a top 20% ranking nationally.
- Achieved #1 store rank in ULB in LA/OC in 2023, and ranked #257 nationally, demonstrating consistent top-tier performance.
- 2023 Q2 Winner Circle Award recipient.
- #819 National Rank in 2024.
Owner
Chavez Auto Repair
Santa Ana, CA
03.2019 - Current
- Ensured compliance with local, state, and federal regulations.
- Created marketing campaigns to attract new customers.
- Identified new opportunities for growth, expansion, and diversification.
- Reviewed legal documents related to business operations.
Tax Preparer
Raberi Services
Santa Ana, CA
01.2017 - 12.2020
- Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
- Generated leads through cold calling, networking, and other outreach activities.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
Bachelor's degree - Business Administration, Concentration in Legal Studies
California State University, Fullerton
Fullerton, CA, United States12-2024
Skills
- Fluent in Spanish
- Team Leadership
- Wireless Sales
- Search Engine Optimization (SEO)
- Small business operations
- Customer relationship management
Certification
- Marketing Tools: SEO, LinkedIn
- Leveraging the Power of Analogical Thinking, Skillsoft
- Building Trust with Business Ethics - Skillsoft
Timeline
Owner
Chavez Auto Repair
03.2019 - Current
Tax Preparer
Raberi Services
01.2017 - 12.2020
Store Manager
T-Mobile
12.2016 - Current
Bachelor's degree - Business Administration, Concentration in Legal Studies
California State University, Fullerton
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