ERICK CUEVAS
BROOKLYN,USA
Summary
Dynamic professional with a proven track record in driving customer satisfaction, operational efficiency, and business growth. Expertise in team collaboration, strategic planning, and achieving measurable results. Highly adaptable to changing needs while effectively leading cross-functional teams to ensure alignment with organizational goals. Proficient in project management, process improvement, and resource allocation, delivering dependable, results-driven outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Premier Home Health Care Services
10.2024 - Current
- Led staff training on identifying patient needs and presenting tailored private-pay options; 42 private-pay admissions in 7 months, totaling 840 hours.
- Collaborated cross-functionally with sales to design and implement growth strategies, resulting in expanded patient panels for key contract partners. 72 MLTC enrollments in one year.
- Manage daily operations, overseeing care delivery to 100+ clients and supervising a team of 40 caregivers, schedulers, and coordinators.
- Create and present weekly, monthly, and quarterly reports to executive leadership, covering KPIs such as caregiver utilization, overtime hours, client retention, missed visits, and compliance rates.
- Use AlayaCare, Excel, PowerPoint, and Power BI to track operational data, forecast staffing needs, and support strategic planning.
- Improved caregiver utilization by 15% and reduced missed visits by 20% through enhanced scheduling processes and staff training.
- Led initiative to standardize incident reporting and documentation, resulting in 100% audit readiness and improved compliance with Department of Health regulations.
- Maintained client satisfaction rate above 95% through proactive communication, service recovery efforts, and quality assurance checks.
- Managed onboarding, training, and performance reviews for office and field staff using structured KPIs and ongoing coaching.
- Ensured regulatory compliance with HIPAA, EVV, and state home care policies; conducted internal audits and responded to external inspections with zero major citations.
- Handled escalations from clients and staff, resolving service or personnel issues within 24 hours on average.
COORDINATION SUPERVISOR
Heart Home Health Care
04.2022 - 10.2024
- Supervised daily field staff to ensure high-quality client services, adherence to schedules, and compliance with safety protocols.
- Engaged proactively with families and caregivers to maintain exceptional service delivery and drive client satisfaction.
- Conducted timely follow-ups on coverage, call-offs, and cancellations using HHA Exchange, ensuring operational continuity.
- Shared with management the client and caregiver status changes to ensure accurate and up-to-date information flow.
- Led regular staff meetings to address staffing needs, provide strategic guidance, and implement effective coverage solutions.
- Fostered strong, trust-based relationships with families and caregivers, enhancing service outcomes and client retention.
- Mentored team members to support skill development, boost morale, and promote a collaborative team environment.
CHRONIC CASE MANAGER
Road To Recovery
08.2020 - 01.2022
- Delivered attentive, high-quality care to patients in both inpatient and outpatient settings.
- Performed comprehensive health assessments, managed acute and chronic conditions, and made appropriate referrals for specialized care.
- Analyzed patient histories, physical exams, and medical records to develop informed and personalized treatment plans.
- Scheduled and conducted home visits and telehealth appointments, ensuring accurate documentation of patient data.
- Provided care across an lifespan, including geriatric and pediatric populations, utilizing Remote Patient Monitoring (RPM) as needed.
- Collaborated with multidisciplinary teams to ensure holistic, patient-centered care, resulting in improved health outcomes and enhanced patient satisfaction.
PHYSICAL THERAPIST ASSISTANT
Chiropractic Care
09.2018 - 04.2020
- Collaborated closely with patients recovering from neurological conditions and post-surgical procedures to improve mobility and functional independence.
- Developed and implemented personalized therapy plans in coordination with multidisciplinary healthcare teams, resulting in measurable improvements in patient recovery and outcomes.
- Optimized therapeutic exercise routines tailored to individual needs, contributing to enhanced mobility, physical health, and post-surgical rehabilitation success.
- Provided consistent emotional support and encouragement, fostering an positive, patient-centered environment that promoted motivation and healing.
- Maintained detailed and accurate patient records and progress documentation, ensuring compliance with medical standards and supporting data-driven treatment adjustments.
Education
B.S - Exercise Science/Psychology
Brooklyn College
Brooklyn, NY05.2020
A.A.S - RECREATIONAL THERAPY
Kingsborough Community College
Brooklyn, NY06.2018
Skills
- Team leadership and staff supervision
- Problem-solving and decision-making
- Client service and conflict resolution
- Scheduling and logistics management
- Regulatory compliance
- Communication and interpersonal skills
- Data-driven operational oversight
- Customer service
- Operations management
Certification
- Physical Therapy Assistant (APTA)
- American College of Sports Medicine (ACSM)
- CPR/AED First Aid
- TRX System
- Hypervolt Movement Enhancement
LANGUAGES
Spanish
English
Timeline
Operations Manager
Premier Home Health Care Services
10.2024 - Current
COORDINATION SUPERVISOR
Heart Home Health Care
04.2022 - 10.2024
CHRONIC CASE MANAGER
Road To Recovery
08.2020 - 01.2022
PHYSICAL THERAPIST ASSISTANT
Chiropractic Care
09.2018 - 04.2020
A.A.S - RECREATIONAL THERAPY
Kingsborough Community College
B.S - Exercise Science/Psychology
Brooklyn College