Erick Gainer
Williamsport,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of guests and other community leaders in a dynamic, fast paced setting
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
The Brickyard Restaurant And Ale House
11.2014 - Current
- Assisted in recruiting, hiring and training of team members.
- Organized data to better predict future business
- Formulated policies and procedures to streamline operations.
- Identified and qualified customer needs and formulated plans to help solve them.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Interacted well with customers to build connections and nurture relationships.
Banquet Sous Chef
Holiday Inn Suites
02.2012 - 11.2014
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Disciplined and dedicated to meeting high-quality standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained and managed kitchen personnel and supervised related culinary activity.
Education
Associate of Science - IT Support
Pennsylvania College of Technology
Williamsport PA05.2006
Skills
- Labor Cost Controls
- Staff Development
- Market Analysis
- Sales Expertise
- Total Quality Management
- Verbal and Written Communication
- Staff Training
- Event Management
- Problem Resolution
Timeline
General Manager
The Brickyard Restaurant And Ale House
11.2014 - Current
Banquet Sous Chef
Holiday Inn Suites
02.2012 - 11.2014
Associate of Science - IT Support
Pennsylvania College of Technology
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