Erick Herrera
Santa Ana,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
15
15
years of professional experience
Work History
Dispatcher
Pyramid Logistics
01.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed and motivated employees to be productive and engaged in work.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
Delivery Associate
KNOCK Logistics
01.2020 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Coating Operator
Arlon Graphics
01.2010 - 06.2019
- Completed detailed documentation of all work performed, contributing to accurate record-keeping for quality assurance purposes.
- Assisted in the development of new coating procedures, leading to enhanced product performance and customer satisfaction.
- Improved overall product consistency by accurately measuring and mixing coating materials according to specifications.
- Played a key role in achieving departmental goals by consistently meeting or exceeding personal performance objectives related to output, quality, and safety metrics.
- Streamlined workflow, resulting in reduced downtime and increased productivity, by performing routine machine inspections and preventative maintenance tasks.
- Maintained a safe work environment by adhering to company safety protocols and guidelines.
Education
High School Diploma -
Santa Ana College
Santa Ana, CA06-2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Dispatch coordination
- Updating logs
- Team collaboration
- Extremely quick learner
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Pyramid Logistics
01.2022 - Current
Delivery Associate
KNOCK Logistics
01.2020 - 01.2022
Coating Operator
Arlon Graphics
01.2010 - 06.2019
High School Diploma -
Santa Ana College
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