Erick Perez
Acworth
Summary
Dynamic Customer Relations & Sales Associate with a proven track record at Walmart, enhancing customer satisfaction through exceptional service and effective problem-solving. Excelled in teamwork and collaboration, significantly boosting store performance. Known for outstanding time management and people skills, consistently delivering results in high-stress situations without compromising service quality. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building.
Overview
1
1
year of professional experience
Work History
Customer Relations & Sales Associate
Walmart
09.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate Degree in Nursing - Practical Nursing
05-2026
- Relevant Coursework: BLS(Basic Life Support) Certified
High School Diploma -
05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Conflict resolution
- Hospitality and accommodation
Accomplishments
- Graduated at the age of 16 with seven certifications from [Chattahoochee Technical College], demonstrating exceptional academic achievement and a strong commitment to professional development.
- Consistently demonstrated academic excellence by maintaining a GPA exceeding 3.0 throughout my academic career.
- Fluent in [Spanish] and [English], enabling effective communication and collaboration across diverse teams and with clients in multicultural environments.
- Certified in Basic Life Support (BLS), demonstrating proficiency in emergency response techniques and the ability to provide critical care in high-pressure situations.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Interest in team collaboration
- Interest in nutrition and fitness
- Interest in Mindfulness and stress management
- Interest in anatomy, physiology, or pharmacology
- Animal Welfare Advocacy
- Homelessness Outreach
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Food Tourism
- Personal Development and Self-Improvement
Timeline
Customer Relations & Sales Associate - Walmart
09.2023 - Current
Chattahoochee Technical College - Associate Degree in Nursing, Practical Nursing
Woodland Highschool - High School Diploma,
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