Joanna Falefuafua
Suisun,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate & Customer Relations
BMW Fairfield
04.2023 - 02.2024
- Built relationships with customers to encourage repeat business.
- Answered customer questions about vehicles, accessories, and vehicle protection products.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Manager
7 Flags Car Wash
02.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Service Advisor
7 Flags Car Wash
06.2016 - 02.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
Associate of Science - Biomedical Sciences
Solano Community College
Fairfield, CA06.2024
High School Diploma -
Will C. Wood High School
Vacaville, CA06.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking
Certification
- AHA Basic Life Support License - 02/2024 to 02/2026
Timeline
Sales Associate & Customer Relations
BMW Fairfield
04.2023 - 02.2024
Assistant Manager
7 Flags Car Wash
02.2021 - 03.2022
Service Advisor
7 Flags Car Wash
06.2016 - 02.2021
Associate of Science - Biomedical Sciences
Solano Community College
High School Diploma -
Will C. Wood High School
- AHA Basic Life Support License - 02/2024 to 02/2026
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