Erick Wright
Fairfield,CA
Summary
Dynamic Operations Manager with a proven track record at Raley's, excelling in inventory management and delivering exceptional customer service. Spearheaded efficiency improvements, optimizing stock levels and enhancing team performance. Adept at training and developing staff, ensuring compliance with operational standards while fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Operations Manager
Raley's
07.2018 - 06.2025
- Assume complete responsibility for all phases of store operations in the absence of the Store Team Leader.
- Completed department NSF audits to create weekly cleaning schedules and action cards.
- Assist with scheduling and monitoring labor data to be consistent with store sales and budget goals.
- Coordinate with department leaders to include: interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling and terminating.
- Manage daily operation store walks to improve efficiency and productivity across departments through temperature checks/controls, safety, sanitation and shrink.
- Oversee inventory management, optimize stock levels and ensure Ad/Holiday/Visual Plan execution are 100% compliant.
- Ensure consistency in maintaining Company values by delivering our Customer and Team Member Promises.
Assistant Manager
Champs Sports
06.2011 - 06.2017
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day
- Payroll operations
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new team members on customer service protocols and product knowledge.
- Documentation management - accurately prepare documents for annual audits.
Fulfillment Associate Lead
Amazon
06.2017 - 06.2018
- Lead multiple groups in preparing 30,000+ units per sort (4 hours) with an objective to save hours.
- Oversaw daily operations, coordinating workflows to maximize efficiency and minimize delays.
- Trained new associates on safety protocols, equipment usage, and operational procedures.
Skills
- Inventory management
- Receiving
- Payroll
- Store Presentation
- Marketing
- Excellent Customer Service
Timeline
Operations Manager - Raley's
07.2018 - 06.2025
Fulfillment Associate Lead - Amazon
06.2017 - 06.2018
Assistant Manager - Champs Sports
06.2011 - 06.2017
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