Proven Sales Associate with a track record of enhancing customer satisfaction and boosting store performance at Burlington Coat Factory. Skilled in merchandise display and exceptional customer service, adept at building relationships and collaborating with teams. Demonstrates strong problem-solving abilities and an outgoing personality, contributing to significant improvements in customer loyalty and store aesthetics.
Hi, I’m
Ericka Butler
Chula Vista,CA
Summary
Overview
12
years of professional experience
Work History
Salvation Army Thrift Store
Sales Associate
02.2020 - 03.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
Burlington Coat Factory Department Store
Sales Associate
03.2014 - 03.2019
Job overview
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sukiesha
Childcare Provider
10.2011 - 03.2014
Job overview
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and well-being.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Education
Southwestern CollegeChula Vista, CA
Associate of Science from Business Administration And Management
05.2023
University Overview
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Building rapport
- Merchandise Display
- Display Setup
- Excellent people skills
Timeline
Sales Associate
Salvation Army Thrift Store
02.2020 - 03.2024
Sales Associate
Burlington Coat Factory Department Store
03.2014 - 03.2019
Childcare Provider
Sukiesha
10.2011 - 03.2014
Southwestern College
Associate of Science from Business Administration And Management
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