Ericka Griffin
El Sobrante,USA
Summary
Customer-focused administrative professional experienced in enhancing visitor satisfaction and streamlining workflows in public service and retail environments. Achieved operational efficiency through effective appointment scheduling, accurate record management, and courteous communication. Focused on delivering organized support and maintaining attention to detail in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Continuing Clerk
Contra Costa County
Richmond, USA
11.2023 - Current
- Scheduled appointments and services, organized workflow, and managed multiple administrative priorities in a busy public-service environment to maintain smooth operations.
- Provided courteous front-desk and telephone assistance to visitors and callers, resolved routine questions, and directed inquiries to appropriate services or staff members, enhancing visitor experience.
- Enter and update records accurately while reviewing information for completeness and consistency.
- Prepared reports, correspondence, and other documents following department procedures and deadlines, ensuring timely communication and documentation.
Customer Sales Representative
Neiman Marcus Department Store
Dallas, USA
10.2019 - 11.2023
- Assisted customers by phone with in-store orders and product inquiries, ensuring a positive customer experience through professional phone etiquette.
- Processed customer payments accurately and delivered exceptional service in a high-volume luxury retail environment, enhancing customer satisfaction.
- Verified product availability across store and warehouse inventory, communicated out-of-stock updates, and coordinated timely order follow-up to maintain customer engagement.
Operations Manager
Hudson News Group
Dallas, USA
03.2016 - 08.2019
- Managed daily customer service and store operations in fast-paced airport setting, ensuring accurate payment processing, cash balancing, and timely end-of-shift sales reporting.
- Maintained inventory and processed stock orders while completing opening and closing procedures and documenting operational results to enhance store efficiency.
- Prepared staff schedules and resolved escalated customer concerns while prioritizing workflow during high-volume periods and emergency situations to ensure smooth operations.
Child Care Provider
Home Child Care
Oakland, USA
04.2013 - 03.2016
- Delivered consistent care for two children, managed daily schedules, prepared nutritious meals, facilitated in-home lessons, and arranged school transportation.
- Supervised daily activities and ensured children's safety and well-being.
- Planned and implemented engaging educational activities for child development.
- Communicated effectively with parents regarding children's progress and concerns.
Education
GED -
Berkeley Adult School
Berkeley, CASkills
- Appointment Scheduling
- Transaction Management
- Data entry
- Report preparation
- Inventory & Order Processing
- Supply Chain Coordination
- Workflow management
- Customer Service
- Cash Handling
- Microsoft Office
- Computer and Keyboard Skills
- Handling Difficult Customers
- Attention to Detail
Timeline
Continuing Clerk
Contra Costa County
11.2023 - Current
Customer Sales Representative
Neiman Marcus Department Store
10.2019 - 11.2023
Operations Manager
Hudson News Group
03.2016 - 08.2019
Child Care Provider
Home Child Care
04.2013 - 03.2016
GED -
Berkeley Adult School