Ericka Jackson
Baltimore,MD
Summary
Dynamic and results-driven professional with extensive experience in customer service and insurance verification at MyEyeDr. Proven ability to enhance patient satisfaction and streamline billing processes while ensuring HIPAA compliance. Skilled in resolving inquiries and promoting financial literacy, consistently achieving high levels of customer engagement and support.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Various Retail and Food Service Companies
Maryland
06.2009 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained inventory levels through regular stock checks, minimizing discrepancies and shortages.
- Upsold promotional items during customer interactions, increasing overall sales volume.
Patient Service Representative
MyEyeDr
Maryland
2020 - 2025
- Provided information on insurance benefits and handled billing inquiries
- Maintained accurate patient records using electronic health record (EHR) systems.
- Managed patient registration process, confirming data accuracy and completeness.
- Enhanced patient satisfaction through outstanding customer service during check-in and check-out.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
Call Center Member Services Representative
Tower Federal Credit Union
Maryland
2019 - 2019
- Assisted members with account inquiries and transaction processing to enhance customer satisfaction.
- Provided support in resolving member issues and complaints, ensuring timely follow-up and resolution.
- Maintained accurate records of member interactions and transactions using internal systems for reporting purposes.
- Educated members on products and services, promoting financial literacy and responsible banking practices.
Education
Bachelor of Science -
Ashworth College
Norcross, GA06.2020
Associate of Science -
Howard Community College
Columbia, Maryland, MD12.2018
Skills
- Insurance verifying
- Insurance verification
- Customer service
- HIPAA compliance
Accomplishments
National Honor Society
Employee of the Month
Top Performer Award
Timeline
Sales Associate
Various Retail and Food Service Companies
06.2009 - Current
Patient Service Representative
MyEyeDr
2020 - 2025
Call Center Member Services Representative
Tower Federal Credit Union
2019 - 2019
Bachelor of Science -
Ashworth College
Associate of Science -
Howard Community College