Ericka Mendoza
Miami,FL
Summary
Dynamic sales professional with a proven track record at Holidays Lounge, excelling in client relationship management and sales strategy development. Recognized for exceeding monthly targets and enhancing customer satisfaction through effective training and process improvements. Skilled in negotiating contracts and fostering positive customer interactions to drive business growth.
Overview
5
5
years of professional experience
Work History
Salesperson
Holidays Lounge
Miami
03.2025 - 01.2026
- Demonstrated product knowledge to enhance customer purchasing decisions.
- Trained new staff on sales techniques and company policies for improved performance.
- Analyzed sales trends to identify opportunities for upselling additional services or products.
- Worked to build relationships with customers and built potential for additional sales.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Manager
The Dry Cleaning Factory
Fl
05.2021 - 02.2025
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on equipment usage and safety protocols.
- Implemented process improvements to enhance service turnaround time and customer satisfaction.
- Managed inventory levels, ensuring availability of supplies while minimizing costs.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Miami Edison Senior High
Miami, FLSkills
Customer service
Client relationship management
Sales strategy development
Positive and upbeat
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Salesperson
Holidays Lounge
03.2025 - 01.2026
Manager
The Dry Cleaning Factory
05.2021 - 02.2025
High School Diploma -
Miami Edison Senior High