Ericka Neep
Indianapolis,IN
Summary
Results-driven General Manager with a focus on top talent recruiting, vendor sourcing, and cost reductions. Proven ability to enhance guest satisfaction and streamline operations for maximum efficiency.
Overview
5
5
years of professional experience
Work History
General Manager
Comfort Suites Hotel
Southport, IN
08.2025 - Current
- Managed daily hotel operations and staff scheduling to ensure seamless guest experiences.
- Ensured high standards of guest service and satisfaction throughout the hotel.
- Oversaw housekeeping and maintenance to maintain property cleanliness and safety.
- Monitored inventory levels and ordered supplies to maintain operations.
- Reviewed guest feedback to pinpoint service improvement areas, enhancing overall guest satisfaction.
Fullfillment Lead
Lowes
Greenwood, IN
10.2024 - 08.2025
- Coordinated daily fulfillment operations to ensure timely order processing.
- Managed inventory levels to support efficient product availability.
- Trained new team members on safety protocols and workflow procedures.
- Utilized warehouse management systems for tracking product shipments.
Supervisor
Bath & Body Works
Indianapolis, Indiana
02.2021 - 10.2024
- Supervised daily store operations, ensuring compliance with company standards to maintain service quality.
- Trained and mentored staff on customer service techniques and product knowledge, improving customer interactions.
- Managed inventory levels and coordinated restocking efforts for optimal product availability.
- Implemented visual merchandising strategies that improved store presentation and attracted more customers.
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Vendor sourcing
- New business development
- Talent acquisition
- Project scope
- Cost reductions
- Team leadership
Affiliations
- PTO-Volunteer President-2017
- PTA-Volunteer Recruitment-2019
Timeline
General Manager
Comfort Suites Hotel
08.2025 - Current
Fullfillment Lead
Lowes
10.2024 - 08.2025
Supervisor
Bath & Body Works
02.2021 - 10.2024
Some College (No Degree) - Criminal Justice
University of Phoenix