Ericka Peake
Youngstown,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1997
1997
years of post-secondary education
Work History
Independent Contractor
UBER
Youngstown, Ohio
03.2016 - Current
- Provided safe and reliable transportation to passengers across various locations.
- Maintained vehicle cleanliness and ensured proper functioning of all systems.
- Communicated effectively with riders to confirm pick-up and drop-off details.
Key Holder
Mod Wash
Youngstown, OH
01.2023 - 01.2024
- Opened and closed the store, ensuring security and readiness for operations.
- Managed cash registers, processing transactions with accuracy and efficiency.
- Trained new staff on customer service standards and store policies.
- Led team meetings, communicating updates and motivating staff effectively.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Ensured compliance with all company policies and procedures.
- Trained, managed and motivated employees to promote professional skill development.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mentored newly hired staff in upselling techniques to improve sales.
Crew Member
Mod Wash
Youngstown, OH
08.2022 - 01.2023
- Provided excellent customer service by addressing inquiries and resolving issues.
- Operated point-of-sale systems to process transactions efficiently and accurately.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Associate of Science - Criminal Justice
Youngstown State University
Youngstown, OH 08.2009 - 05.2015
Campbell Memorial High School
Campbell, OHSkills
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Relationship development
- Multitasking and organization
- Problem-solving
- Scheduling
Timeline
Key Holder
Mod Wash
01.2023 - 01.2024
Crew Member
Mod Wash
08.2022 - 01.2023
Independent Contractor
UBER
03.2016 - Current
Associate of Science - Criminal Justice
Youngstown State University
08.2009 - 05.2015
Campbell Memorial High School