Ericka Sanner
Server/ Shift Leader
Connellsville,PA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
10
10
years of professional experience
Work History
Server
Bud Murphy Enterprizes
Connellsville, PA
05.2022 - 10.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Excellent at side work and staying over to help others finish their job
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Shift Leader
Jk packing
Uniontown, PA
01.2018 - 05.2020
- Performed quality checks on all packed items to ensure accuracy and compliance with industry standards.
- Received and unpacked incoming goods and supplies, verifying quantities against invoices or other documents.
- Assembled boxes, packing materials and cartons according to size, weight and type of products.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Marked and labeled containers, container tags or products using marking tools.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Server
Golden Corral Buffet and Grill
Uniontown, PA
01.2016 - 09.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Mcgees Dump
Connellsville, PA
03.2014 - 02.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
GED -
Connellsville Area Senior High School
Connellsville, PA09-2008
Skills
- Safe Food Handling
- Table Bussing
- Beverage Preparation
- Guest Engagement
- Food Running
- Food Delivery
- Order Management
- Food inspection
- Table Setting
- Supply Restocking
- Ordering Procedures
- Guest Seating
- Point of Sale (POS) system operations
- Sales expertise
- POS operation
- Effective customer upselling
- Strong Work Ethic
- Liquor, wine, and food service
- Menu knowledge
- Relationship Management
- Exceptional customer service
- Guest Relations Management
- Service prioritization
- Professional Appearance
- Price memorization
- High-volume dining
- Performance Improvement
- Dining customer service
- Menu Memorization
- Order Accuracy
- Dining crew workflow optimization
Timeline
Server
Bud Murphy Enterprizes
05.2022 - 10.2023
Shift Leader
Jk packing
01.2018 - 05.2020
Server
Golden Corral Buffet and Grill
01.2016 - 09.2019
Server
Mcgees Dump
03.2014 - 02.2017
GED -
Connellsville Area Senior High School
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