Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ericka Schulman

Charlotte,North Carolina

Summary

Proven track record of enhancing guest experiences and strengthening operations at Moon Thai and Japanese, leveraging exceptional customer service and cash handling skills. Mastered multitasking in high-volume settings, ensuring order accuracy and swift resolution of guest concerns, while maintaining a strong work ethic and team collaboration.

Overview

2
2
years of professional experience

Work History

Server

Moon Thai and Japanese
01.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

    • Host

    Moon Thai and Japanese
    05.2023 - 08.2024
    • I handled high-pressure situations well, effectively managing large parties or unexpected events during busy shifts.
    • Answered customer questions about hours, seating, and menu information.
    • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
    • Ensured customer satisfaction by promptly greeting and seating guests.
    • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
    • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
    • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

    Lifeguard

    YMCA
    06.2022 - 08.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

    • Education

    Psychology

    Appalachian State University
    Boone, NC

    Skills

    Strong Work Ethic

    Exceptional customer service

    Cash Handling

    Guest Engagement

    Menu Memorization

    High-volume dining

    Order Accuracy

    Accomplishments

    3.6 out of 4.0 GPA

    Worked all throughout high school and maintained good grades

    Service hours at the humane society

    Timeline

    Server

    Moon Thai and Japanese
    01.2024 - 08.2024

    Host

    Moon Thai and Japanese
    05.2023 - 08.2024

    Lifeguard

    YMCA
    06.2022 - 08.2024

    Psychology

    Appalachian State University

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