ERICKSON BORGES
Boston,MA
Summary
Proactive Front Desk Receptionist with diverse experience in customer service, fence installation, and ramp operations. Adept at managing high-volume phone calls, scheduling appointments, and leading teams to improve workflow. Skilled in technical support, office administration, and ensuring a welcoming environment for visitors and employees. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Subcontracter
Boston, MA
11.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Fence Installer
Fence
Boston, MA
05.2015 - 01.2020
- Used hand tools and instruments to take measurements.
- Removed old fences efficiently without causing damage to surrounding structures or landscaping.
- Installed metal and wooden fences and privacy borders.
- Dug holes and trenches to position fences correctly.
- Installed gates securely and accurately, ensuring smooth operation for clients postinstallation.
- Contributed to a positive company culture by consistently demonstrating professionalism, teamwork, and a strong work ethic.
- Attached rails or tension wire along bottoms of posts to form fencing frames.
Ramp Agent
Long Airport
Boston, MA
02.2010 - 05.2015
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Supervisor
KFC
Boston, MA
02.2007 - 09.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Flight Attendance
Pan Am Falling Academy
Miami, FL06.2013
Associate of Applied Science - Mechanical Engineering
Massbay Community College Mechanical Engineering
Cambridge, MA05.2012
High School Diploma -
Brighton High School
Brighton, MA06.2010
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Office Organization
- Office Administration
- Skilled in [Software]
- Multi-Line Telephone Systems
- Technical Support
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Subcontracter
11.2021 - Current
Fence Installer
Fence
05.2015 - 01.2020
Ramp Agent
Long Airport
02.2010 - 05.2015
Supervisor
KFC
02.2007 - 09.2010
Flight Attendance
Pan Am Falling Academy
Associate of Applied Science - Mechanical Engineering
Massbay Community College Mechanical Engineering
High School Diploma -
Brighton High School