Ericson Fleurima
Miami,FL
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Foot Locker
09.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Lifeguard
OSAS
03.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Responded to patron incidents in professional and timely manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
Education
HVAC Certification - HVAC Installation And Repair
Miami Lakes Educational Center And Technical College
Hialeah, FL07.2024
High School Diploma -
North Miami Beach High School
North Miami Beach, FL06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Relationship Building
- Outgoing Personality
- Goal-Oriented
Certification
- Certification of Completion of OSHA 10-Hour Construction course, CareerSafe - August 17-20, 2023
- Core, NCCER- November 1st, 2023
- HVAC Level One, NCCER - February 6th, 2023
- EPA Section 608 Certification, Esco Institute
- HVAC Level Two, NCCER - Pending Delivery
- Benchmark of Excellence- Employment-Ready Certified: Air Conditioning, HVAC Excellence - Pending Delivery
- Benchmark of Excellence- Employment-Ready Certified: Electrical, HVAC Excellence - Pending Delivery
Languages
Haitian Creole
Limited Working
Timeline
Sales Associate
Foot Locker
09.2023 - Current
Lifeguard
OSAS
03.2022 - Current
HVAC Certification - HVAC Installation And Repair
Miami Lakes Educational Center And Technical College
High School Diploma -
North Miami Beach High School