Eriel Ford
Alachua ,FL
Summary
Dynamic and results-driven professional with extensive experience at Zaxby's Chicken Fingers & Buffalo Wings. Proven expertise in team leadership and customer service excellence, successfully training staff and enhancing operational compliance. Recognized for resolving conflicts effectively and maintaining high standards in cash handling and inventory management.
Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.
Developed leadership and customer service skills in fast-paced retail environment. Demonstrates ability to manage teams, handle transactions, and resolve customer issues effectively. Seeking to transition into new field where these skills can drive success and foster positive outcomes.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Zaxby's Chicken Fingers & Buffalo Wings
Alachua Fl
02.2023 - Current
- Supervised daily operations of cashier team to ensure efficient service and customer satisfaction
- Trained new cashiers on register procedures and customer engagement techniques
- Monitored cash handling processes to maintain accuracy and compliance with company policies
- Provided exceptional customer service by resolving issues and addressing inquiries promptly
- Assisted in scheduling shifts to optimize staffing levels during peak hours
- Led team meetings to communicate updates, share best practices, and foster collaboration
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Conducted performance evaluations for team members to support professional development initiatives
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
Alachua, FL
02.2023 - Current
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new employees on menu items, safety protocols, and customer interactions.
- Coordinated shift schedules to optimize staff coverage and maintain service efficiency.
- Monitored inventory levels and assisted in ordering supplies to prevent stockouts.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Conducted performance evaluations for team members, providing constructive feedback for improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Associate of Arts - Business Administration
Santa Fe College
Gainesville, Florida, FLSkills
- Customer service
- Cash handling
- Team leadership
- Staff training
- Operational compliance
- Inventory management
- Conflict resolution
- Performance evaluation
Timeline
Cashier Team Lead
Zaxby's Chicken Fingers & Buffalo Wings
02.2023 - Current
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
02.2023 - Current
Associate of Arts - Business Administration
Santa Fe College