Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erielle Zimmerman

Douglasville,GA

Summary

Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Redvelvet Mama. Excelled in team leadership and complex problem-solving, achieving significant process improvements. Demonstrated expertise in customer service and decision-making, fostering trust and loyalty. Skilled in verbal and written communication, driving results beyond expectations.

Overview

7
7
years of professional experience

Work History

Manager

Redvelvet Mama
10.2020 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Service Advisor

Union City Dodge Chrysler Jeep Fiat
03.2022 - 11.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Production Floor Lead

Schweid & Sons
02.2017 - 05.2022


  • Analyzed production data to identify trends, uncovering opportunities for process improvements and cost savings.
  • Improved production efficiency by implementing lean manufacturing techniques and optimizing workflow processes.
  • Implemented quality control measures to reduce product defects and improve overall product quality.
  • Reduced equipment downtime by implementing a proactive maintenance schedule and addressing issues promptly.
  • Oversaw daily operations, ensuring that production goals were met or exceeded consistently.
  • Enhanced communication among team members for increased productivity and reduced miscommunications.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Education

College Prep - Business

North Atlanta High School
Atlanta, GA
06.2009

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Service
  • Decision-Making

Timeline

Service Advisor

Union City Dodge Chrysler Jeep Fiat
03.2022 - 11.2023

Manager

Redvelvet Mama
10.2020 - 05.2024

Production Floor Lead

Schweid & Sons
02.2017 - 05.2022

College Prep - Business

North Atlanta High School

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