Erik Ajose
Orlando,FL
Summary
Dynamic customer service professional with a proven track record in conflict resolution and cash handling accuracy. Demonstrated ability to enhance customer satisfaction and loyalty through effective teamwork and positive interactions. Expertise in barista training and sales promotion, consistently delivering exceptional customer experiences while resolving issues efficiently. Aiming to leverage these skills in a challenging environment that values service excellence.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Universal Orlando
Orlando, FL
06.2023 - 09.2024
- Guided team members through essential job responsibilities.
- Resolved customer complaints in a polite and professional manner.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
FOH Team Member
Chipotle
Orlando, FL
08.2022 - 02.2023
- Prepared meals swiftly while ensuring excellent service.
- Embraced opportunities for upselling products based on customer needs.
- Processed transactions using a point-of-sale system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Crew Team Member
Panera Bread
Orlando, FL
06.2022 - 08.2022
- Built loyal clientele through friendly interactions and consistent appreciation.
- Recommended, selected, located, and obtained products to meet customer needs.
- Addressed customer questions and concerns regarding products and services.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Olympia High School
Orlando, FLSkills
- Cash handling accuracy
- Multitasking ability
- Conflict resolution
- Barista training
- Sales promotion
- Customer service
- Teamwork and collaboration
- Problem-solving
References
References available upon request.
Timeline
Barista Shift Supervisor
Universal Orlando
06.2023 - 09.2024
FOH Team Member
Chipotle
08.2022 - 02.2023
Crew Team Member
Panera Bread
06.2022 - 08.2022
High School Diploma -
Olympia High School
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