Erik Antonio Escobar
Results-driven hospitality and operations professional with nearly two years of management experience and a proven record of rapid advancement from team member to manager in under a year. Known for strengthening team performance, improving daily operations, and creating positive customer experiences. Recognized for taking initiative, building strong relationships, supporting cross-functional teams, and finding practical ways to improve efficiency and service. A dependable, hands-on professional who thrives in fast-paced environments and brings strong communication, relationship-building, problem-solving, and sales-oriented skills—strengths I am excited to leverage in pursuing a successful career in real estate.
Work History
Front Desk Agent
7 Months- Delivered exceptional guest service by managing check-ins, check-outs, reservations, payments, and guest inquiries in a fast-paced environment.
- Built strong guest relationships through professional communication, problem-solving, and personalized service, contributing to consistently high guest satisfaction ratings.
- Supported multiple hotel operations, including front desk, food and beverage service, event support, and meeting room setup.
- Demonstrated versatility by assisting Engineering with facility maintenance tasks and supporting the upkeep of hotel operations.
- Organized and improved storage areas for supplies, linens, blankets, and towels, increasing workplace efficiency and accessibility.
- Maintained high standards of cleanliness by assisting with deep cleaning and upkeep of the main lobby and other guest-facing areas.
- Collaborated effectively across departments to ensure smooth operations and deliver an exceptional guest experience.
- Contributed to an award-winning team recognized by OTO Development for outstanding teamwork, customer service, and hotel performance.
- Consistently demonstrated initiative, adaptability, and a strong work ethic by taking on responsibilities beyond the traditional Front Desk
Agent role.
Floor Care Technician
5 Months- Delivered customized care plans that reduced client maintenance costs and improved facility appearance.
- Extended the lifespan of flooring and textiles by 3+ years through preventative care programs.
- Implemented eco-friendly, EPA-approved cleaning solutions, enhancing workplace safety and air quality.
- Managed carpet, upholstery, tile, and hard surface projects, enhancing cleanliness and appearance in commercial and large-scale facilities.
- Collaborated with clients to align maintenance strategies with budgets, maximizing value over time.
- Utilized innovative cleaning technologies, improving operational efficiency and promoting sustainability.
- Collaborated with team members to ensure timely completion of tasks.
Store Operations Manager
2 Years 6 Months- Managed daily store operations, including inventory control, ordering, and stock management to ensure consistent product availability.
- Oversaw cross-departmental collaboration to improve team communication and overall store efficiency.
- Led staff training programs, conducted audits, and handled performance evaluations to promote team development and accountability.
- Resolved customer concerns and operational issues, maintaining a high level of service and satisfaction.
- Developed and enforced policies to streamline processes, optimize staffing, and improve financial performance.
- Tracked key performance indicators, analyzed business trends, and implemented strategic initiatives to boost productivity.
- Directed facility maintenance and ensured compliance with safety, health, and regulatory standards.
- Managed budgets and financial reporting while fostering strong client and vendor relationships.
- Drove continuous process improvements, enhanced team morale, and aligned operations with company goals.
Education
- GED
Skills
Accomplishments
Outstanding Truck Inspection Recognition | MOM's Organic Market
Contributed to a team that achieved an exceptional result during a morning truck inspection audit. The team's performance received company-wide recognition and was shared with senior leadership, including Central and executive leadership.
Award-Winning Teamwork & Customer Service | OTO Development
Contributed to an award-winning hotel team recognized by OTO Development for exceptional teamwork, outstanding customer service, and consistently high guest satisfaction.
Certification
TIPS Alcohol Server Certification
Successfully completed TIPS training and certification, qualifying to responsibly serve and sell alcoholic beverages in accordance with applicable regulations.
Customer Service Training