Erik Brown
Rancho Santa Margarita,CA
Summary
At Ford's Automotive Service, I spearheaded service department optimizations, significantly reducing wait times and surpassing monthly targets in revenue and customer satisfaction. My expertise in automotive diagnostics and customer relations, coupled with a knack for fostering vendor relationships and team leadership, consistently enhanced operational efficiency and profitability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Ford's Automotive Service
Costa Mesa, CA
06.1983 - Current
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
Education
No Degree - Selling Skills And Sales Operations
Elite Worldwide
Newport Beach, CA1999
No Degree - General Studies
Orange Coast College
Costa Mesa, CA12.1985
Skills
- Service writing
- Customer Satisfaction
- Automotive diagnostics
- Parts Ordering
- Customer Relations
- Service department operations
- Professional and Courteous
- Problem Resolution
Certification
ASE Certified Service Advisor
Timeline
Automotive Service Manager
Ford's Automotive Service
06.1983 - Current
No Degree - Selling Skills And Sales Operations
Elite Worldwide
No Degree - General Studies
Orange Coast College