Erik Cano
Bellwood,United States
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
6
6
years of professional experience
Work History
Concierge
Citi
11.2021 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Package Handler
UPS
04.2019 - 06.2021
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
McDonald's
01.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor's degree - Business Administration and Management, General
Concordia University Chicago
05.2023
Skills
- Customer Service
- Vendor Interaction
- Cash Handling
- Conflict Resolution
- Drawer Balancing
- Payment Processing
- Loan Closing
- Products and Services Knowledge
- Cross-Selling and Partner Referrals
- Creative Thinking
- Consumer Banking
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Citi
11.2021 - Current
Package Handler
UPS
04.2019 - 06.2021
Cashier
McDonald's
01.2018 - 08.2018
Bachelor's degree - Business Administration and Management, General
Concordia University Chicago
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