Erik Escobedo
Fontana,CA
Summary
An eager individual with successful experience as a Logistics Specialist. I'm a very quick learner and able to take on new task. I'm looking for a position where I will be able to use my communication and interpersonal skills in a highly stimulating and challenging environment. Capable of handling a wide range of functions, who consistently produces top quality work.
Overview
10
10
years of professional experience
Work History
Member Service Representative
IEHP
Rancho Cucamonga, California
01.2024 - Current
- Helped large volume of customers every day with positive attitude andfocus on customer satisfaction.
- Provided exceptional service through active listening, understandingmember needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing, resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies andstandards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professionalreputation.
- Promoted a positive work environment by fostering open communicationbetween colleagues and supervisors.
- Promoted superior experience by addressing customer concerns,demonstrating empathy, and resolving problems swiftly.
Planner/CSR
Swift Transportation
Fontana, CA
08.2021 - 10.2023
- Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes.
- Dispatch and Plan necessary resources (driver, truck, trailer) to take care of immediate issue. Develop high performing drivers through by leading with daily interactions, coaching and positive reinforcement.
- Responsible for billing and managing EDI (60-100 a day) related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.
- Assist in collecting and maintaining current Customer information in the system.
- Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
- Develop and grow customer relationships while assisting in balancing the freight capacity.
- Be aware of the system wide balance/imbalance within the Swift network to book freight accordingly.
- Commit to and receive detailed customer load information by telephone fax or electronic tendering, and input information into the system accurately to ensure system integrity.
- Manage Dedicated accounts to Plan accordingly: Ross, Campbell and Kellogg's
- Monitored project progress and adjusted plans as needed to meet goals on time and within budget.
CSR/Dispatch
XPO Logistics
Fontana, CA
03.2018 - 01.2021
- Perform general clerical duties: answering and directing phone calls, filing, data entry and billing. Schedule loads and product to accommodate best delivery availability.
- Recognize and resolve documentation errors. Respond to any request on orders by locating product.
- Assist customers and Account Executives via phone, email and fax with inquiries including tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions. First point of customer contact for general inquiries like pricing, products, scheduling etc.
- Ensures delivery and Dispatch of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty.
- Directly deal with customers that have freight go to Tony's Express, Amazon, Walmart and Ross/DDs.
Warehouse Clerk
XPO Logistics
Rialto, CA
09.2017 - 02.2018
- Load and unload material using hand trucks, forklifts, hoists, conveyors, etc.
- Ensure packaging, routing, and systems work is completed quickly and accurately.
- Participate in and direct team in Lean warehousing system on the floor (WMS).
- Perform data entry tasks.
- Picking orders, while manifesting all the boxes that come in.
Terminal Clerk
Estes Express
Fontana, CA
02.2017 - 07.2017
- Enter delivery manifest data into the computer system.
- Conduct imaging and scanning of bills of lading and other documents.
- Identify freight bills requiring special delivery instructions.
- Responsible for the distribution of bills of Lading.
- Enter data into the dispatch system.
Recruiter
Kelly Services, INC
Upland, CA
06.2015 - 12.2016
- Called several people into the office through multiple sites to provide them with an opportunity.
- Filled multiple orders for several companies.
- Employment Eligibility Verification-I9.
- Inbound and outbound calling as well and greeting people that come in the office.
- Verbal Communication with clients, applicants and off-site leads.
- Having to email the leads, branch manager and site managers with a spread sheet of all the people that are called out, new people and whatever else is needed during the day.
- Help fix issues with the computers, printer or any technology that needs to be fixed.
Education
High School Diploma -
Don Bosco Technical Institute
Rosemead, CA05-2006
Skills
- Excellent organizational skills
- Data Entry
- Spreadsheets
- Detail oriented
- Multi-tasking
- Strong Customer Relations Skills
- Microsoft Office software
- AS400
- Retalix
- Ryder
- Amazon Carrier Central
- C3
- CWTraffic
- One Network
- Manhattan
Timeline
Member Service Representative
IEHP
01.2024 - Current
Planner/CSR
Swift Transportation
08.2021 - 10.2023
CSR/Dispatch
XPO Logistics
03.2018 - 01.2021
Warehouse Clerk
XPO Logistics
09.2017 - 02.2018
Terminal Clerk
Estes Express
02.2017 - 07.2017
Recruiter
Kelly Services, INC
06.2015 - 12.2016
High School Diploma -
Don Bosco Technical Institute