Erik Garcia
Bell,CA
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with [Number]-year history of successful industry performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Manager
United Parcel Service, UPS
2022.10 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Streamlined business processes by implementing new project management tools and techniques.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Led company-wide digital transformation efforts, resulting in increased efficiency across all departments.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Developed comprehensive risk management strategies to minimize potential threats to business stability.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Theodore Roosevelt Senior High School
Los Angeles, CAAssociate of Arts - Computer Networking And Telecommunications
ITT Technical Institute
Covina, CASkills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Documentation And Reporting
- Analytical Thinking
- Decision-Making
- Negotiation
- Issue Resolution
- Business Planning
- Operational leadership
- Operational Oversight
- Business Administration
- Cross-Functional Collaboration
- Documentation proficiency
- Strategic Planning
- Customer Retention
- Employee Motivation
- Employee Scheduling
- Process Improvement
- Risk Assessment and Management
- Operations Management
- Data Confidentiality
- Consulting
- Staff Management
- Contract Management
- Regulatory Compliance
- CRM Software
- Loss Prevention
- Business Management
- Teamwork and Collaboration
- Payroll Administration and Timekeeping
- Records Organization and Management
- Effective leader
- Staff training/development
- Delegating Work
- Goal Setting
Accomplishments
- Supervised team of 150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
United Parcel Service, UPS
2022.10 - Current
High School Diploma -
Theodore Roosevelt Senior High School
Associate of Arts - Computer Networking And Telecommunications
ITT Technical Institute