Summary
Overview
Work History
Education
Skills
Timeline
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Erik Gibson

Roseville,CA

Summary

High-achieving General Sales Manager adept at building and leading successful sales teams. Versed in the auto industry practices, needs and customers. Offering 15 years' experience in the field.

Overview

8
8
years of professional experience

Work History

General Sales Manager

Folsom Lake CDJR
02.2019 - 08.2022
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

General Manager

Downtown Ford
02.2018 - 02.2019
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Sales Manager

Folsom Lake CDJR
02.2015 - 02.2018
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

Education

Associate of Science - Criminal Science

University of Maryland - Baltimore County
Baltimore, MD
06.1991

High School Diploma -

Branham High School
San Jose, CA
06.1986

Skills

  • Effective Retail Sales Manager
  • Sales Territory Growth
  • Workforce Scheduling
  • Customer Service
  • Benchmark Setting
  • Prospecting Skills
  • Exceptional Multitasking Skills
  • Employee Coaching
  • Financial Records Analysis
  • Sales Presentation
  • Staff Meetings
  • Compelling Leadership Skills
  • Sales Process Engineering
  • Database Management
  • Goal Attainment

Timeline

General Sales Manager

Folsom Lake CDJR
02.2019 - 08.2022

General Manager

Downtown Ford
02.2018 - 02.2019

General Sales Manager

Folsom Lake CDJR
02.2015 - 02.2018

Associate of Science - Criminal Science

University of Maryland - Baltimore County

High School Diploma -

Branham High School

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Erik Gibson