Erik Gibson
Roseville,CA
Summary
High-achieving General Sales Manager adept at building and leading successful sales teams. Versed in the auto industry practices, needs and customers. Offering 15 years' experience in the field.
Overview
8
8
years of professional experience
Work History
General Sales Manager
Folsom Lake CDJR
02.2019 - 08.2022
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
General Manager
Downtown Ford
02.2018 - 02.2019
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Sales Manager
Folsom Lake CDJR
02.2015 - 02.2018
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Education
Associate of Science - Criminal Science
University of Maryland - Baltimore County
Baltimore, MD06.1991
High School Diploma -
Branham High School
San Jose, CA06.1986
Skills
- Effective Retail Sales Manager
- Sales Territory Growth
- Workforce Scheduling
- Customer Service
- Benchmark Setting
- Prospecting Skills
- Exceptional Multitasking Skills
- Employee Coaching
- Financial Records Analysis
- Sales Presentation
- Staff Meetings
- Compelling Leadership Skills
- Sales Process Engineering
- Database Management
- Goal Attainment
Timeline
General Sales Manager
Folsom Lake CDJR
02.2019 - 08.2022
General Manager
Downtown Ford
02.2018 - 02.2019
General Sales Manager
Folsom Lake CDJR
02.2015 - 02.2018
Associate of Science - Criminal Science
University of Maryland - Baltimore County
High School Diploma -
Branham High School
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