Erik Gross
Cape Harbor Shellfish
Tuckerton,NJ
1
Certification
22
years of professional experience
CEO leading customer service, inventory management, marketing, and vendor negotiations across 4+ areas for an oyster and clam business. Strengthens operational efficiency, customer satisfaction, and sustainable aquaculture through daily oversight, quality checks, and partnership building. Aligns growth strategy with clean-water stewardship and reliable service delivery.
Work History
Operations Manager
2 Years 1 Month- Streamlined production processes to enhance operational efficiency and reduce waste.
- Managed inventory levels using inventory management software to ensure product availability.
- Led cross-functional teams in implementing quality control measures, improving product consistency.
- Developed training programs for staff to promote adherence to safety and operational standards.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Oversaw daily operations, coordinating logistics and scheduling for maximum productivity.
- Collaborated with suppliers to optimize sourcing strategies, ensuring timely delivery of materials.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
CEO
10 Years 9 Months- Oversee daily operations in customer service, inventory management, and marketing to ensure streamlined processes and effective service delivery. Negotiate favorable contracts and agreements with vendors, business partners, and customers to strengthen relationships and secure key partnerships. Develop and implement marketing strategies to promote the company’s products and brand.
- Key Contributions:
- Conducted regular quality assurance checks to maintain high customer service standards and drive customer satisfaction.
- Promoted sustainability by maintaining clean waterways while responsibly growing and harvesting fresh oysters and clams.
Farm Operations Manager
3 Years- Streamlined operational workflows to enhance productivity and efficiency across all departments.
- Implemented inventory management systems to optimize resource allocation and minimize waste.
- Developed training programs for staff to improve skill sets and operational knowledge.
- Led cross-functional teams to assess process performance and identify improvement opportunities.
- Fostered a collaborative work environment that encouraged innovation and continuous improvement initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Correctional Officer
2 Years- Managed difficult inmates professionally and effectively, maintaining control while ensuring safety and security within the facility. Maintained facility order through routine searches, shakedowns, head counts, and pat-downs, ensuring compliance with regulations. Responded swiftly to disturbances, using appropriate force when necessary, in accordance with departmental protocols. Exercised sound judgment in interactions with inmates, staff, and visitors, prioritizing safety and adherence to policies. Administered and documented daily inmate counts for accurate recordkeeping and accountability. Participated in regular training to stay current with updates to correctional policies and procedures.
- Key Contributions:
- De-escalated volatile situations through strong communication skills, preventing potential conflicts from escalating.
- Monitored housing units to ensure compliance with facility rules and regulations, maintaining a secure environment.
- Competed for and selected to join the Correctional Emergency Response Team (CERT), demonstrating exceptional skills and readiness.
Department Supervisor
2 Years- Delivered fast and effective solutions to meet customer needs and resolve issues, ensuring high satisfaction. Managed competing priorities with ease, staying adaptable and organized to complete tasks efficiently. Engaged in ongoing training to continuously enhance job performance and expertise. Delivered quality results on time by meeting deadlines without compromising standards. Coordinated and executed multiple projects, ensuring all were completed within established timelines. Partnered with department heads to set organizational goals, strategic plans, and key objectives.
- Key Contributions:
- Increased efficiency and streamlined processes by implementing operational changes.
- Developed and enforced departmental policies, procedures, and budgets to align with company strategy.
- Directed the ordering and management of over 100,000 products while maintaining store cleanliness and prioritizing customer satisfaction.
0311 Infantry Rifleman
4 Years 3 MonthsEducation
I have some college but didn’t finish my associates in criminal justice
Skills
Operational Management
Budgeting & Cost Control
Strategic Planning & Execution
Customer Relationship Management
Team Leadership
Marketing Strategy
Contract Negotiation
Performance Monitoring
Crisis Management
Conflict Resolution
Process Optimization
Vendor Management
Additional Experience
Awards- purple heart (wounded in combat) /combat action ribbon/national defense ribbon/global war on terrorism medal/ Iraq campaign medal/ 2 sea service deployment ribbons
Certification
Forklift certified through 3/28
Timeline
Operations Manager
Cape Harbor Shellfish
09.2024 - CurrentRead More
Farm Operations Manager
Barnegat Oyster Collective
04.2016 - 04.2019Read More
CEO
Tuckers Island Oyster Company
01.2016 - 2024Read More
Correctional Officer
Ocean County Department of Corrections
01.2014 - 01.2016Read More
Department Supervisor
The Home Depot
01.2012 - 01.2014Read More
0311 Infantry Rifleman
The United States Marine Corps
10.2004 - 01.2009Read More
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