Erik Hartz

Responsible for and successfully manages all aspects of a large format retail supermarket chain. Oversees and directs teams of 100-125 employees with an emphasis on providing quality products while delivering an outstanding customer experience.

• Organized budgets, schedules, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Coached, trained, and mentored associates to efficiently utilize all company provided systems and applications ensuring success of day to day operations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Managed ordering and inventory processes to ensure in-stock position while mitigating shrink - achieved most improved performer besting inventory results by 50+BPS
• Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
• Oversaw total store operations during Store Managers absence

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Oversaw total store operations during Store Managers absence

• Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
• Maintained cleanliness and hygiene in bakery premises.
• Managed all baking operations professionally and handled all problems confidently.