ERIK HINDENACH

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Leveraged CRM to collect, organize and manage sales data and customer information.
• Researched competitive landscape and emerging technologies to position brand in global marketplace.

• Originated residential mortgage purchases and refinances
• Worked with underwriters to fix application problems and resolve issues.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Provide information to borrowers and related parties about loan options, documents, market conditions and other requirements necessary to close the loan
• Utilized multiple call center support applications to efficiently assist customers and provide loan status, and effective and timely resolution of a range of customer inquiries
• Participated in industry events and conferences to build relationships and gain market intelligence.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

• Assist members in identifying mortgage needs, presenting solutions, and helping them attain their goals to fit their needs, from start to finish
• Developed relationships with key industry personnel within real estate market
• Networked with realtors, financial advisors, title and escrow specialists to build up sales target areas
• Worked with underwriters to fix application problems and resolve issues.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Identified opportunities to cross-sell and upsell loan products to customers.

• Handled a high influx of inbound/outbound calls within a dynamic call center environment
• Worked with underwriters to fix application problems and resolve issues.
• Originated residential mortgage purchases and refinances
• Utilized multiple call center support applications to efficiently assist customers and provide loan status, and effective and timely resolution of a range of customer inquiries
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Developed and implemented marketing campaigns to generate new business opportunities.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Developed and implemented strategies to increase client retention.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

Authored Technical Documents and Press Releases

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Prospected for new business through various marketing campaigns, including telemarketing, direct mail, industry seminars and partnerships.organizations.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Collaborated with internal teams to develop account strategy.