Erik Mireles
Edinburg,TX
Summary
Energetic and bi-lingual ,Poised, personable and dedicated to team-driven environment. Team player and Care taker for others. 1 year of experience in working with immigrants which includes taking care for underage immigrants . Also familiar and experienced along immigration professionals such as ICE Agents and Border Patrol. Very committed when it comes to my job.
Overview
1
1
year of professional experience
Work History
International Flight Attendant
I Aero Airways/ Swift Air
Harligen, TX
02.2022 - Current
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Specifically Worked ICE Deportation Flights and Youth Care Flights
- Worked Close with immigrant detainees
Staff Member
Spherion Staffing Co./ Catholic Charaties
McAllen, TX
05.2021 - 10.2021
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Worked providing care of immigrants of all ages.
- Driver
- Emergency Responder
- Immigrant Children Supervisor
- Kitchen Helper
Education
High School Diploma -
Hidalgo Early College High School
Hidalgo, TX05.2018
Skills
- Pre-Flight Briefings
- Passenger Support
- Public Interaction
- Flight Crew Coordination
- Aircraft Safety Checks
- International Business
- Law Enforcement Support
- ICE Agent assistance
- Immigrant Handling
- immigrant Underage Supervision
- ICE Agent/ Border Patrol Assistance
- Emergency Responder for Immigrants
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
International Flight Attendant
I Aero Airways/ Swift Air
02.2022 - Current
Staff Member
Spherion Staffing Co./ Catholic Charaties
05.2021 - 10.2021
High School Diploma -
Hidalgo Early College High School
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