Erik Priddy
Field Service Engineer
Surprise,United States
Summary
Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention and expansion. Service-oriented driver with 15 years of experience delivering products and services to customers. Intelligent, fast learner quickly memorizes delivery areas, finds destinations and explains latest product information. Excellent time management skills to deliver and complete tasks on time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Route Sales Specialist
Frito-Lay / Pepsico
Phoenix, AZ
08.2021 - 07.2022
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Displayed products properly at customer sites and according to company specifications and policies.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Represented wide range of products and brands.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
Lead Manufacturing Technician
CYNET Inc.
Chandler, AZ
04.2020 - 03.2021
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Prepared standard operating procedures, manufacturing batch records and productivity reports.
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
- Inspected finished products for quality and adherence to customer specifications.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected products and machines to maintain quality and efficiency.
- Prepared reports and technical documentation of day-to-day production processes.
- Scheduled preventive and predictive maintenance actions based on failure analysis.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
- Managed quality assurance initiatives.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Generated, submitted and presented reports to enhance [Area of expertise] quality standards.
Field Service Engineer
F.S.T. / 3rd Party Contract To Hitachi USA
Chandler, AZ
07.2019 - 01.2020
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Facilitated communication between office personnel, subcontractors and customers.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Checked safety practices and integrity of PPE.
- Updated and maintained assigned machines per manufacturer specifications.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Installed and repaired plasma strike , dry-etch semiconductor equipment on clients' premises.
- Upgraded and modified products and handled special assignments for qualifying tools for customer
Field Service Technician
Infitech (USA)3rd Party DNS Electronics (Screen)
Chandler, AZ
09.2016 - 07.2019
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adjusted machine settings to maximize performance and equipment longevity.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Completed daily installations according to strict schedules, inventories and customer needs.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Field Service Technician
TriWire Engineering Solutions
Phoenix, AZ
08.2012 - 09.2013
- Discussed and recommended service options with customers and explained costs involved.
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in television , cable , phone , internet services
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Adjusted machine settings to maximize performance and equipment longevity.
- Wrote and revised maintenance procedures.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Liaised with internal departments to optimize productivity and efficiency.
Cleaning Professional
Coit Cleaning & Restoration Services
Tempe, AZ
01.2010 - 06.2012
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Carpet Cleaning Technician /Dispatcher
Stanley Steemer San Diego
San Diego, CA
02.2006 - 01.2010
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Performed specialty treatments on stains.
- Identified appropriate spotting agents to use on persistent stains.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Maintained accurate, up-to-date customer records
- Moved furniture weighing up 250 pounds to prepare homes for cleaning.
- Upsold upholstery cleaning to customers to boost revenue.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Cared for vehicle interiors, seats and flooring.
- Operated in equipment safely and took care to watch out for children and pets.
- Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Organized routes in multiple are codes for over 60 fleet vans
Education
Associate of Science - Computer Engineering Technology
ITT Technical Institute
Glendale, AZ 06.2011 - 06.2013
Skills
Merchandise sales
Safe vehicle operation
Product displays
Route planning
Product presentation
Product promotions
Policies and procedures implementation
Team support
Account development
Interpersonal Communication
MS Office
Good Telephone Etiquette
Data Entry
Written Communication
Teambuilding
Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Route Sales Specialist
Frito-Lay / Pepsico
08.2021 - 07.2022
Lead Manufacturing Technician
CYNET Inc.
04.2020 - 03.2021
Field Service Engineer
F.S.T. / 3rd Party Contract To Hitachi USA
07.2019 - 01.2020
Field Service Technician
Infitech (USA)3rd Party DNS Electronics (Screen)
09.2016 - 07.2019
Field Service Technician
TriWire Engineering Solutions
08.2012 - 09.2013
Associate of Science - Computer Engineering Technology
ITT Technical Institute
06.2011 - 06.2013
Cleaning Professional
Coit Cleaning & Restoration Services
01.2010 - 06.2012
Carpet Cleaning Technician /Dispatcher
Stanley Steemer San Diego
02.2006 - 01.2010