Erik Ronnegard
Homer,AK
Summary
Proven IT and Network Technician with a track record of enhancing system efficiency for Seldovia Village Tribe. Excelled in hardware installation and offered exceptional helpdesk support, significantly improving user satisfaction. Expert in network security and adept at leading system upgrades, demonstrating both technical proficiency and strong problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
Seldovia Village Tribe
01.2020 - 01.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and medical equipment.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Network Technician
SPITwSPOTS
08.2015 - 03.2019
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Troubleshot hardware and software to determine and rectify network problems.
- Analyzed and defined network requirements, optimization and support for networking projects.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT10.2026
High School Diploma -
Cordova High School
Cordova, AK05.2008
Skills
- Hardware Installation
- Peripheral Repair
- Debugging
- Desktop Technical Support
- Help Desk Operations
- Technical Support
- Network Security
- Information Security
- System Administration
- Helpdesk services
Certification
- Cybersecurity, FEMA; EMI - Oct. 2022
- Cybersecurity/Emergency Management, FEMA; EMI - Oct. 2023
- Computer Programming, Udemy - Oct. 2016
Timeline
IT Technician
Seldovia Village Tribe
01.2020 - 01.2024
Network Technician
SPITwSPOTS
08.2015 - 03.2019
Bachelor of Science - Cybersecurity
Western Governors University
High School Diploma -
Cordova High School
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