Erik Ruffing
Little Elm
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks at once. Dedicated to detail-oriented leadership and goal-oriented planning. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
23
23
years of professional experience
Work History
Senior Project Manager/ Sales Manager
HomeOver General Contractors
08.2019 - Current
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Senior Project Manager
Proclaim Roofing
04.2018 - 08.2019
- Maintained schedules to meet key milestones at every project phase.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Sales/Service Advisor
NTB-National Tire & Battery
12.2015 - 04.2018
- Conducted product demonstrations, showcasing features and benefits to drive interest and sales.
- Handled incoming calls from prospective clients, providing prompt assistance and engaging them in the sales process.
- Assisted in the development of sales promotions, enhancing overall company performance.
- Participated in ongoing training opportunities, staying current on industry trends and best practices for customer support.
- Provided expert advice to customers on product selection based on their specific needs.
Sales/store Manager
Discount Tire
06.2001 - 12.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
High School Diploma -
Bowie High School
Arlington, TX05.2002
Skills
- Project Planning
- Trained at finding/documenting storm damage
- Client Relationship Management
- Experienced on all roof pitches/types
- Creative Thinking
- Cross-Functional Communication
- Training and mentoring
- Staff Training and Development
Timeline
Senior Project Manager/ Sales Manager
HomeOver General Contractors
08.2019 - Current
Senior Project Manager
Proclaim Roofing
04.2018 - 08.2019
Sales/Service Advisor
NTB-National Tire & Battery
12.2015 - 04.2018
Sales/store Manager
Discount Tire
06.2001 - 12.2015
High School Diploma -
Bowie High School
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