Erik Shumway
Otis Orchards
Summary
Reliable maintenance professional skilled in troubleshooting, repairing, and maintaining apartment systems and structures. Strong focus on team collaboration and adapting to changing needs to achieve results. Expertise includes HVAC, plumbing, electrical systems, and carpentry. Known for problem-solving skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Service Coordinator
California Commercial Real Estate
Spokane, WA
10.2025 - 05.2026
- Coordinated communication between clients and property management teams to ensure timely service delivery.
- Coordinated client intake processes to ensure timely access to services.
- Assisted in developing individualized service plans based on client needs.
- Supported case management activities by maintaining accurate records and documentation.
- Facilitated communication between clients and service providers to enhance support services.
- Developed educational materials to inform clients about available social services programs.
- Monitored client progress and adjusted service plans as necessary for optimal outcomes.
- Provided crisis intervention, guidance, and supportive counseling to clients.
Apartment Maintenance Supervisor
Pheasant Ridge Apartments
Spokane Valley, WA
12.2019 - 09.2025
- Supervised daily maintenance operations, ensuring timely completion of repair requests and resident satisfaction.
- Conducted regular inspections of facilities, identifying areas for improvement and ensuring compliance with safety standards.
- Coordinated vendor services for specialized repairs, optimizing service delivery while managing budget constraints.
- Collaborated with property management to address tenant concerns promptly, fostering positive community relations.
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
- Oversaw seasonal maintenance tasks such as snow removal or pool upkeep to ensure a comfortable living environment yearround.
- Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Installed new locks, door handles, and door closers.
- Scheduled and oversaw maintenance, repair and installation activities.
Medical Specimen Driver
Pathology Associates Medical Labs
Spokane, WA
03.2017 - 11.2019
- Executed transportation of specimens and supplies using delivery vehicle to ensure timely delivery.
- Ensured compliance with safety regulations during transportation processes.
- Maintained accurate records of deliveries and pickups for inventory tracking.
- Communicated effectively with laboratory personnel to coordinate timely specimen deliveries.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Apartment Maintenance Technician
Guardian Angel Homes
Liberty Lake, WA
03.2015 - 11.2017
- Conducted routine inspections to identify maintenance needs and ensure safety standards.
- Performed plumbing, electrical, and HVAC repairs to maintain property functionality.
- Developed preventive maintenance schedules to reduce emergency repair incidents.
- Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
Education
Bachelor of Arts - Social Work
Eastern Washington University
Cheney, WAAssociate of Applied Science - Fire Science Technology
Spokane Community College
Spokane, WASkills
- Telephone communication
- Detailed recordkeeping
- Client engagement
- Notetaking and documentation
- Individualized service plans
- Evaluation of service effectiveness
- Needs evaluation
- Community liaison
- Ongoing client support
- Family service plans
- Microsoft office
- Relationship building
Timeline
Service Coordinator
California Commercial Real Estate
10.2025 - 05.2026
Apartment Maintenance Supervisor
Pheasant Ridge Apartments
12.2019 - 09.2025
Medical Specimen Driver
Pathology Associates Medical Labs
03.2017 - 11.2019
Apartment Maintenance Technician
Guardian Angel Homes
03.2015 - 11.2017
Bachelor of Arts - Social Work
Eastern Washington University
Associate of Applied Science - Fire Science Technology
Spokane Community College