Summary
Overview
Work History
Education
Skills
Timeline
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Erik Tessensohn

Chandler,AZ

Summary

Dynamic Store Manager with a proven track record at Curaleaf, excelling in customer service and conflict resolution. Successfully enhanced customer satisfaction and team performance through effective problem-solving and proactive communication. Skilled in inventory management and sales strategy, driving repeat business and fostering a collaborative work environment.

Overview

13
13
years of professional experience

Work History

Store Manager

Curaleaf
09.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Curaleaf
10.2021 - 09.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Sales Associate

Emerald
10.2018 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sandwich Artist

SUBWAY®Restaurants
09.2018 - 10.2018
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.

Kitchen Manager

RA Sushi Bar and Restaurant
08.2015 - 08.2018
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Kitchen Staff Member

Chipotle
04.2012 - 07.2015
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Sales Associate

Journeys Kidz
04.2012 - 07.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Associate of Applied Science - Audio Engineer

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Store operations
  • Customer service
  • Problem solving
  • Team building
  • Sales strategy
  • Performance management
  • Conflict resolution

Timeline

Store Manager

Curaleaf
09.2024 - Current

Assistant Manager

Curaleaf
10.2021 - 09.2024

Sales Associate

Emerald
10.2018 - 10.2020

Sandwich Artist

SUBWAY®Restaurants
09.2018 - 10.2018

Kitchen Manager

RA Sushi Bar and Restaurant
08.2015 - 08.2018

Kitchen Staff Member

Chipotle
04.2012 - 07.2015

Sales Associate

Journeys Kidz
04.2012 - 07.2012

Associate of Applied Science - Audio Engineer

Maricopa Community Colleges, Mesa Community College

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Erik Tessensohn