Erika Arue
Kingston,NY
Summary
Compassionate customer service professional with extensive experience in clinical environments. Manage appointment scheduling and verify patient information to enhance operational efficiency. Ensure accurate clinical documentation and facilitate effective communication among healthcare teams. Resolve patient concerns promptly while adhering to established protocols and providing support to Spanish-speaking patients.
Overview
1
1
Language
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Doctor's Assistant/ Front Desk Receptionist
Park Opticians
Kingston, Ny
02.2022 - Current
- Reviewed patient records for accurate clinical documentation.
- Determine patient needs to properly schedule their appointments
- Assessed incoming phone calls to identify and address patient needs.
- Perform pre-tests (screening prior to patient seeing doctor)
- Resolved technical issues to ensure smooth workflow.
- Coordinated with Park Opticians staff on frame and lens selection.
- Documented patient records and examination findings accurately.
- Responded quickly and efficiently in emergency situations.
- Managed contact lens fittings and aftercare instructions.
- Established and maintained relationships with specialists to provide patient referrals.
- Scheduled eye exams and follow-up visits using optical booking software.
Front Desk Receptionist/Doctor's Assistant
LensCraftets
Kingston, NY
07.2015 - 02.2022
- Greeted LensCraftets patients and visitors with professional front desk service
- Scheduled appointments using clinic calendar and reception software
- Verified patient information and updated records with accuracy
- Checked in guests and prepared intake forms for eye exams
- Resolved billing questions and explained basic insurance details
- Maintained reception area, supplies, and daily opening procedures
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Associate of Science - Science
Sunny Ulster Community College
Stone Ridge, NY 09.2011 - 07.2013
Kingston High School
Kingston, NYSkills
- Patient assessment
- Pre test screening
- Clinical documentation
- Appointment scheduling software
- Front desk operations
- Insurance verification
- Patient intake
- Patient communication
- Time management
- Attention to detail
- Problem solving
- Spanish fluency
Languages
Spanish
Professional
Timeline
Doctor's Assistant/ Front Desk Receptionist
Park Opticians
02.2022 - Current
Front Desk Receptionist/Doctor's Assistant
LensCraftets
07.2015 - 02.2022
Associate of Science - Science
Sunny Ulster Community College
09.2011 - 07.2013
Kingston High School